Career Opportunities at Quadax
Quadax, a leader in business services and technologies for the healthcare industry, offers a variety of career paths that are both challenging and rewarding. We strive to attract, hire, and retain an exceptional team of people. As a growing company, our staffing needs change often. Seize the opportunity to grow with us—and put your passion for excellence to work.
Quadax is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, handicap, national origin, military or veteran status, pregnancy, or any condition prescribed by law.
Quadax does not hire persons who use tobacco products, including cigarettes, cigars, pipes or smokeless tobacco. Applicants will be required to provide a written certification regarding their status as nonusers of tobacco products, and will be subject to testing to confirm that status if hired.
Technical Communication Specialist
Posted 02/01/12
Quadax, a leader in medical billing services and software, currently has an opening for an entry-level Technical Communication Specialist to write, update, and edit technical documentation for our healthcare revenue cycle management and reimbursement support software. The technical writer will work closely with the development team to produce online user manuals, software release notes, and related product documentation. In addition, the writer will collaborate with the documentation team to create other types of communication, such as Web content and company newsletters.
Key Responsibilities
- Produce accurate, user-friendly documentation of software products based on careful research and interviews with subject matter experts
- Organize information from multiple sources and create online help that follows technical communication standards
- Assist with assessment of needs and product training for internal users and clients
- Develop other product, client, and marketing communications as needed
Qualifications
- College degree in technical communication or professional writing preferred; an equivalent combination of education and experience in technical communication acceptable
- Experience (1–3 years) creating documentation and online help; experience in software documentation in the healthcare medical billing field a plus
- Demonstrated excellence in writing and editing clear, concise content
- Effective communication, organization, and time-management skills
- Ability to grasp complex technical concepts quickly and translate them into simple terms
- Strong knowledge of computer systems and processes; excellent typing ability
- Capable of working on multiple projects simultaneously while maintaining close attention to details
- Proficiency in Microsoft Office products and online help authoring software (RoboHelp); proficiency in graphics preparation tools, HTML, Dreamweaver, screencasts (Camtasia), and desktop publishing a plus.
ECM Services Account Representative
Posted 01/26/12
Key Responsibilities
- Address first-line Help Desk support calls from both clients and internal users.
- Log tickets into a Help Desk application for research, resolution, or escalation.
- Mitigate hardware (scanners) and software (OnBase) support issues with applicable manufacturers.
- Maintain user access requests according to client's licensing restrictions.
- Monitor internal processes and interfaces.
- Migrate online documents to an offline storage medium.
Qualifications
- Associates or higher in Computer Science, Information Systems, MIS or related degree required.
- ECM experience preferred.
- CDIA+ experience preferred.
- OnBase exposure a plus.
- Excellent verbal and written communication skills for end user interaction.
- Detail oriented with strong analytical skills.
- Ability to establish priorities and work independently with minimal supervision.
- Solid understanding of Microsoft Office Suite of products (Word, Excel, etc.)
Insurance Specialist
Posted 01/20/12
The Insurance Specialist provides extensive support service covering all aspects of claims management, including review, initiation, completion, submission, and direct follow-up to the appropriate third-party payers.
Key Responsibilities
- Follow-up and resolution of outstanding accounts receivable balances.
- Responding to payer correspondence.
- Submitting appeals for denied claims.
- Processing requests for insurance payment retractions.
- Research and resolve overpayments.
- Investigate electronic claim rejections.
- May undertake special projects as assigned
Qualifications
- High school graduate or GED.
- Knowledge of third-party billing rules and regulations.
- Working knowledge of coding and medical terminology.
- Excellent written and verbal communication skills
- Strong problem-solving skills and ability to adapt to changes in policies, regulations, and procedures.
- Attention to detail and ability to interact effectively with others.
- Ability to consistently meet production and quality goals.
- Proficient in Microsoft Excel and Word.
Benefits Investigation Representative - Patient Calls
Posted 01/20/12
The BI Representative assists patients in understanding the reimbursement process specific to their insurance plan; explains and pre-qualifies patients for the financial assistance program and payment plans; notifies physicians when the benefit investigation process has been completed; and acts as a patient advocate by providing patients with the information needed for them to feel comfortable moving forward with the ordering process.
Key Responsibilities
- Review case and insurance coverage information to customize the contents of the call to the patient.
- Call and follow-up with patients to explain their insurance benefits and our financial assistance programs.
- Answer questions regarding the reimbursement process and direct specific and treatment questions.
- Work with Case Managers and other BI Team members when special case handling is required.
- Fax or call the requesting physicians to notify them that the benefit investigation process has been completed.
- Notify Customer Service when a patient does not want to move forward with ordering the test.
- Comply with all SOPs.
- Meet benefit investigation process time standards by completing assigned work list tasks in a timely matter or reporting to management when assistance is needed to complete the tasks.
- Participate in team meetings by sharing the details of cases worked.
- Act as a backup for the Intake and BI Representative – Call to Insurance positions.
- Act as a backup on answering incoming telephone calls as needed.
- May undertake special projects assigned by the Team Leader or Reimbursement Manager.
Qualifications
- High School diploma or GED
- Minimum of two years customer service experience
- Knowledge of health insurance terminology and the billing process
- Possess superior customer service skills
- Possess excellent written and verbal communication skills
- Proficient in Microsoft Excel and Word
- Able to multi-task, establish priorities, and work independently
Patient Advocacy Representative - Bilingual (English/Spanish)
Posted 11/01/11
Note: The hours for this position are 9:30am - 6:00pm
The Patient Advocacy representative responds to patient, physician, and client inquiries, troubleshoots case issues and manages resolution to completion, and acts as a patient advocate by providing information and education on health insurance benefits, insurance billing, and the reimbursement process to patients.
Key Responsibilities
- Answer incoming telephone and e-mail inquiries
- Review case history and insurance notes to provide information
- Call insurance companies to obtain information needed to resolve case issues
- Call physicians to obtain information or provide information pertaining to a case or issue
- Communicate results of a benefit investigation to patients and physicians
- Pre-qualify patients for any available financial assistance
- Respond to inquiries within the time standards established and complete work list tasks in a timely manner
- May undertake special projects assigned by the Billing Manager
- Initiate appeals or patient billing process when needed
- Report all insurance company trend changes to the Reimbursement Manager and Account Executive
- Participate in team meetings by sharing the details of cases worked
- Duties as assigned by manager, including typing, filing, and answering phones
Qualifications
- High school degree or GED
- Minimum of four years health insurance billing experience
- Knowledge of managed care industry payer structures, rules and government payers
- Possess superior customer service skills and excellent written and verbal communication skills
- Ability to listen and work well with others
- Detail oriented
- Able to establish priorities, work independently, and proceed with objectives without supervision
- Proficient in using Microsoft Excel and Word
Project Manager
Posted 12/01/11
Quadax, Inc., a leader in electronic medical claims billing, software sales, and support, is seeking a Project Manager. Quadax is a solid organization that has been in business for over 32 years. The Project Manager manages projects within the Quadax Reimbursement Support service line, performs data analysis on third-party reimbursement trends and internal production processes, and participates on process improvement teams.
Key Responsibilities
- Manage various projects associated with the growth of Quadax Reimbursement Support service line. Project work will be both client-specific and related to internal process analysis.
- Analyze data generated by Quadax healthcare billing applications to identify payer reimbursement trends in order to assist our clients’ managed care teams with payer contracting efforts and production operations management.
- Participate on process improvement teams by documenting the current state of workflow processes and developing and documenting future state processes and SOPs.
- Identify and document business functions for future software enhancements.
- Assist Quadax account executives with their account management activities, including fulfilling requests for ad hoc reporting using advanced spreadsheet functions such as pivot tables.
Qualifications
- Four-year or advanced college degree in Healthcare Administration, Accounting, Information Technology, or other related field.
- Minimum of four years experience in business, healthcare administration, or related healthcare industry, experience in professional services (accounting, consulting), or comparative education.
- Some working knowledge of managed care industry, including payer structures, administrative rules, and government payers and reimbursement, considered a plus.
- Experience working on project teams following formal project management methodologies.
- Demonstrated experience interfacing with customers or internal clients.
- Detail-oriented and logical thinker with strong analytical skills.
- Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
- Advanced Microsoft Excel skills; working knowledge of MS Project and Visio a plus.
Appeals Specialist
Posted 12/01/11
The Appeals Specialist responds to denials by submitting appeal letters and required documentation to insurance companies within the appeal filing time limits; submits external review requests and required documentation to the state within the filing time limits; and acts as a patient advocate by identifying the path needed to obtain the maximum reimbursement under the insurance plan and working with the patient to get the denial overturned.
This is a temp-to-permanent opportunity.
Key Responsibilities
- Review assigned denials and EOBs for appeal filing information and gather missing information
- Review case history, payer history, and state requirements to determine appeal strategy.
- Obtain patient and/or physician consent when required by the insurance plan or state
- Obtain medical records when required by the insurance plan or state
- Gather and fill out all special appeal or review forms
- Create appeal letters, attach the materials referenced in the letter, and mail them
- Coordinate phone hearings with the insurance company, patient, and physician.
- Meet appeal filing deadlines by completing assigned work list tasks in a timely manner and/or reporting to management when assistance is needed
- Report all insurance company or state requirements and denial trend changes to the Team Leader and Reimbursement Manager
- Act as a backup on answering incoming telephone calls as needed.
Qualifications
- High School diploma or GED
- Minimum of four years health insurance billing experience
- Knowledge of managed care industry including payer structures, administrative rules, and government payers
- Past leadership experience
- Proficient in all aspects of reimbursement
- Detail oriented
- Excellent written and verbal communication skills
- Able to establish priorities, work independently, and proceed with objectives without supervision.
- Proficient in Microsoft Excel and Word
Information Security and Network Monitoring Manager
Posted 12/01/11
Key Responsibilities
Understand federal security and privacy requirements
- Develop and implement a security framework - HIPAA, HITECH, EHNAC, and PCI-DSS
- Create and maintain policies, procedures, and appropriate documentation
- Lead compliance projects
- IT Risk Management
- Create appropriate security reports, review and respond to results
- Manage relationship with Managed Security Services Provider
- Define what we expect from vendor, monitor projects and progress
- Review alerts (Snort) and fine-tune as appropriate
- Pen Test - Provide guidance to teams resolving vulnerabilities
- Guide Quadax towards our desired security state
- Guide Quadax employees to security awareness and compliance
- Teach application developers to design secure applications
- Perform Security Self-Assessments
- Develop and implement self-testing methodologies
- Project leadership and execution
- Review self-assessments and lead projects to completion
- Harden the Quadax network
Collaboration and Documentation
- Provide assistance to sales and service on security related issues
- Collaborate with clients on the security posture of Quadax
- Create white papers on Quadax security
- Application and Network Monitoring
- Monitor the performance of all applications
- Monitor the performance of all aspects of the Quadax infrastructure
- React to alerts
- Identify bottlenecks and spearhead resolution
Qualifications
- Project leadership and management
- Understanding of networks, servers, operating systems, databases, and applications
- Good oral and written communication skills
- Ability and desire to collaborate with others to reach goals
- Ability to understand regulations and design/document policy and procedures
- Ability to research, learn, and utilize security tools
- Forensics and problem solving
- Applicants with information security experience preferred.
Project Manager - Network Services
Posted 12/01/11
Hours: M—F 8:00am—5:00pm; weekend/evening projects and troubleshooting as required
Key Responsibilities
- Project planning, management, and reporting
- Testing and implementing new technology initiatives and procedures
- Network design, administration, monitoring, troubleshooting and optimization
- Configuring, maintaining, and troubleshooting inter-networking equipment including switches, routers, firewalls, Web filters, and WAN optimization appliances
- VPN administration
- Firewall administration
- DNS servers
- Network security
- EMC SAN administration
- Windows server administration
- Other duties as assigned
Qualifications
- Bachelors Degree in Computer Science or Information Systems preferred
- CCNA certification required (CCNP preferred)
- MCSA certification required (MCSE preferred)
- Experience managing technical projects and project teams
- Excellent verbal and written communication skills
- Cisco LAN/WAN design, configuration, maintenance, and administration
- Working knowledge of Microsoft Windows and Active Directory
- Working knowledge of Microsoft Exchange
- Working knowledge of PC hardware and peripherals
- Working knowledge of Cisco IP phone and voice mail systems preferred
- VMware experience a plus
- Unix/Linux knowledge a plus
Programmer/Analyst
Posted 12/01/11
Quadax, Inc. is seeking programmer/analysts to work on systems that support our rapidly growing healthcare revenue cycle management and reimbursement support solutions. In this role, you would be challenged to create technical solutions to meet the needs of our customers and users. The position involves both individual and team responsibilities and provides opportunity for advancement.
Key Responsibilities
- Programming
- Systems analysis and design
- Client implementation
- Troubleshooting
- Support systems analysis
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, MIS, or a related degree required
- Knowledge of HTML, Javascript, and asynchronous programming such as JSON
- Ability to write and maintain structured program code
- Ability to learn technologies and business practices
- Excellent written and verbal communications skills
- Knowledge of HP-UX a plus