November 2004 Newsletter

Xecutive Dashboard

By: Cyndi Palmer, Communications Manager

The regularly-scheduled fall Xpeditor release featured a number of software enhancements and bug-fixes, as detailed in the release notes made available October 19. The biggest Xpeditor news of the season, however, is too exciting to include in a standard release. Instead, watch for a special release coming soon to introduce Xpeditor's Xecutive Dashboard and Performance Agent.

The power of Xpeditor is the power it gives you to manage your business office with unprecedented efficiency, customization, and control. Now Quadax puts it in overdrive with Xpeditor's new Performance Agent and Xecutive Dashboard!

The Xecutive Dashboard is a new management tool designed to provide Xpeditor users with more information and better control of the data entering, residing in, and exiting Xpeditor at any given time, as well as trend analysis and system monitoring. The Dashboard displays a collection of modules you've selected, each designed to help you measure the success of your operations and alert you to potential issues.

You choose the modules that are the most significant to you, and you configure the settings for data collection and display - what, when, and how. For some modules, you also set responsibilities and thresholds, so that when a threshold is exceeded, an alert system is activated to notify that responsible party, a first backup, or a final backup. Or, automatically log a Support Event to the Quadax Help Desk System, so you can track its resolution in our ASP Portal.

The Xecutive Dashboard is impressive, with its real-time presentation and drill-down functionality, but the real star of the show is Xpeditor's Performance Agent working in the background to make it all happen. He'll be even busier as we continue to enhance the Dashboard system to take fuller advantage of its nearly unlimited potential. Consider just two of the valuable operations already on the drawing board:

• For every self-pay claim marked for auto-deletion, the Agent could spawn an eligibility request to Medicaid; read the eligibility response and, if eligibility is confirmed, pull the claim from History, linked to the eligibility response, and put it in Workflow.
• The Agent could examine remittance files, scraping Crossover claim data, and performing claim status checks to verify that the claims actually crossed over appropriately.

Numerous modules are already available, with more still in the design stages for later release. Four modules (Cash in Xpeditor, Claim Approval / Acknowledgment, Communicator Logs, and System Status Monitor) will automatically be enabled for every client system. Other modules, such as Interactive Speed Analysis, Weekly Hold Snapshot, Batch Daily Error Rates, Top Payer Report, and others, will be available for a small monthly subscription. But, you can kick the tires on any module for a 15-day demonstration period. You can even pause that 15-day demo and pick it up again on the other side of a few days away, if need be.

Additional literature will be distributed to every Xpeditor Enterprise client in the near future. (Xecutive Dashboard is not available for use with XP Online.) Feel free to contact Quadax EDI Support with questions or for subscription information. The phone representatives at the EDI Client Support Center, (866) 422-8079, are always happy to talk with you and route your requests to the appropriate service personnel.