August 2005 Newsletter
System Uptime
One of our continuing goals at Quadax is to always strive for a higher level of reliability from our systems. In recent years we have made several significant investments which have helped us reach a level of availability that we have never realized in the past. Our major installments include SONET fiber optic data communications lines, Powerware UPSs and a Caterpillar Diesel Generator. We have also made adjustments in several other areas to allow us to respond quicker to other situations by using monitoring tools to keep tabs on servers and processing.
We realize that other factors, outside of Quadax’s control, also affect your system uptime. For example, customers who access Quadax systems via the Internet may have issues with their ISP, Internet connectivity or internal systems at times. Perhaps the problem is that your PC or workstation is not properly configured or needs to be rebooted. All of these factors affect uptime.
By using internal and external monitoring software, we have realized an overall hardware availability of 99.99%. This number represents the percentage of time our production hardware systems are up and running. Keep in mind that many of our systems require users to log out during backups and data processing, which are required procedures and not calculated into this percentage. Nonetheless, we are always looking for more ways to shrink the window of time it takes for backups and data processing. Since installing the SONET, UPSs, and the backup power generator, we have maintained a much higher level of uptime than at any time in the past. Yet even with these investments we are continuing to research more ways to insure that you continue to have higher availability.