August 2006 Newsletter

Keeping the Lines of Communication Open…

By: Marketing/Communications Manager

The lights went out at the Fourth Annual Xpeditor Enterprise User Conference three months ago, but the valuable exchange of ideas enjoyed at the conference has led to light bulbs going on for programmers and planners here at Quadax ever since. At least seven suggestions offered by XPE users have already been implemented; one more is in progress for implementation soon, and another will go into effect in the Tracking component of the browser-based version of Xpeditor. One more suggestion, from Debbie Christian at MedCentral Health System, has led to the feature we’re calling Xpeditor Xchange.

Xpeditor Xchange will provide an avenue to continue the valuable dialogue we enjoy at the annual User Conference on the secure ASP Portal. You’ll be able to submit questions and suggestions, and view our responses to those we receive from you and others. You’ll also have the opportunity to “Xplore the Possibilities” of Xpeditor by examining the various ways that other facilities—your peer organizations—are using Xpeditor to improve their processes.

We value the open lines of communication we’ve built with our clients and look forward to this new channel for interaction. Look for the folder, labeled “Xpeditor Xchange,” on your ASP Portal page soon—and participate in the “Xchange” of ideas!

…Longer

The EDI Client Support Center (CSC), always your best call for reporting difficulties or asking questions about your Xpeditor or Xp Online system, has just gotten better: the hours for both the CSC and Technical Support have been extended to begin the day at 6 a.m. (Eastern).  Representatives will still be on hand until 5 p.m. each day (Monday through Friday) to take your calls. Don’t forget, you can also log a support event through the ASP Portal virtually 24/7, and support representatives will respond as soon as possible.