February 2009 Newsletter
EDI State of the Department 2009
The annual Quadax EDI State of the Department Meeting is a much-anticipated event attended by all members of EDI Services, EDI Systems, as well as officers of the company and specially invited guests. The purpose of the meeting is to outline the previous year’s achievements and to illustrate the goals for the new year. EDI Services Vice President Tony Petras delivers the key presentation and annual awards, while selected departments within EDI Services also provide informative updates on their respective areas.
A review of 2008 would be incomplete without mention of the move of the Quadax corporate headquarters from Fairview Park to Middleburg Heights. Following a year of waiting and watching the remodeling and construction project, three hundred and fifty employees relocated to the new location in one nearly seamless weekend. The move consolidated satellite offices to provide all teams with a pleasant and collaborative workplace environment.
A number of significant accomplishments of 2008 were highlighted during the meeting, including these statistics:
- Over 45 million transactions were processed.
- Our Service Team performed 2,608 on-site visits to clients.
- Our Transmissions team conducted 96,810 transmissions, which was a 23% increase from last year.
- Fifteen new payers were added for direct-connect transmissions.
While the numbers are impressive, we recognize that statistics are meaningful only because they represent real value provided to our customers. These and other accomplishments for 2008 have a direct bearing on our clients’ success. For example:
- A Quality Assurance area was developed within EDI Technical Services as a way to provide a greater focus to the testing of edits and enhancements.
- Quadax submitted to review and was successfully reaccredited according to EHNAC standards of excellence. EHNAC is a nationally recognized authority for electronic healthcare transactions and healthcare information management.
- The establishment of XpressBiller Online improved the efficiency of client-configured custom programming and enhanced documentation and tracking.
- Templates, created for entering Help Desk events and enabled for client use, improved the capture of key information, thereby reducing the time from entry to successful resolution.
Another milestone accomplishment for 2008 was the transition from Classic Xpeditor to Xpeditor Five Series as our exclusively sold product. As 2008 opened, Five Series was installed in only three facilities. By May, Five Series was established as our single product and sold in two versions, Xp5E for enterprise installations and Xp5i for hosted engagements.
Xpeditor Five Series is Quadax’s premier electronic processing machine which offers claim management, claim status, remittance transactions, reporting, and denial management. Associated with this accomplishment was the migration of all Xp Online clients to the browser-based Xp5i. Converting most, if not all of the remaining Classic Xpeditor Enterprise clients to either Xp5E or Xp5i is one of the goals for 2009.
Other goals and special projects planned for 2009 include instituting additional Quality Assurance improvements; the completion of the Denial Management application, which will generate more revenue for our clients by monitoring, analyzing, and managing claim denials; the development of a Customer Relations Management Dashboard; and the creation of a Recovery Audit Contractor (RAC) solution.
The message of the afternoon was clear: though uncertainty characterizes nearly everything in today’s economic environment, Quadax EDI Services has a strong foundation and is well-positioned to offer our clients stability and success.