February 2009 Newsletter
2009 Annual Partners’ Dinner
At the annual Partners’ Dinner held January 14, 2009, John Leskiw cited the recent statistic that average tenure of service sector employees in the United States ranges between two and five years. Given that four Quadax Partners were being recognized that evening for passing their twentieth anniversaries with the company, and that the average tenure among all Partners is 16.7 years, it’s easy to see that there’s something different—something special—about Quadax Incorporated.
That something special is embodied in the individuals who represent the Quadax Partner program. The program was established nine years ago to honor employees performing at an exemplary level and meeting certain eligibility criteria, including years of service and contributions to the company’s profitability. Each year since the program’s inception, an annual dinner meeting affords the opportunity to review accomplishments, applaud special achievements, reinforce vision, and welcome new Partners who will help make that vision reality.
Special Recognition
The applause for our four twenty-year honorees was well-deserved: Catherine Sicker, Corporate Compliance Officer; Mark Sprowls, Vice President, Systems; Brent Pagel, Operations Manager, EDI Services; and Nick Halpin, Technical Manager on the Xpeditor Implementation Team. Each has made numerous, significant contributions to corporate success through the last two decades.
Special recognition was also given to Mark Tibbs, Quadax Partner and Corporate Controller, for his monumental efforts in 2008 related to the purchase of our new building and other financial matters. Mark works behind the scenes, but the effect of his effort is transparent only because of the diligence and excellence with which he performs every task. John Leskiw, Chief Executive Officer, explained that Mark’s ”clean, timely, and error-free output empowers us to make good business decisions.“
John called 2008 “a tumultuous year for Quadax” in his remarks to the group. The move of our corporate headquarters from Fairview Park to Middleburg Heights was just one of the events contributing to the hectic feel, others being the adoption of a completely new phone system, the move of all our systems to data center host Expedient, changes in the market and our client base, and the retirement of our long-time Human Resources Manager. In such a year, everyone’s contributions are important, and exceptional demonstrations of integrity, dependability, innovation, and loyalty shine all the more brightly. Those are the defining characteristics of members of the Quadax Partner program, and they are characteristics readily apparent in this year’s two inductees, Alana Papp and Art Juarez.
New Quadax Partners
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Alana Papp, Systems Manager in the Enterprise Content Management (ECM) group, joined Quadax as a Programmer/Analyst when Quadax ECM was still in its infancy. Her distinctive blend of drive and patience, complemented by her propensity for creative thinking, has contributed significantly to the growth of this business line. During Alana’s tenure at Quadax, she has acquired numerous technical certifications and held various strategic positions within the department; currently Alana is responsible for overseeing programming, implementation, and support for our ECM clients. Her poise and ease belie the demanding nature of her position. Alana also contributes her talents to the Quadax Wellness Committee and the Annual Golf Outing Committee. |
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Art Juarez, currently Sales Manager for EDI Services, was new to healthcare EDI when he joined Quadax in 2002 as EDI Business Development Manager. Art’s first experience with Quadax was from the other side of the table, representing the company supplying Quadax with telecommunications equipment. When Quadax became frustrated with that company, Art stepped in to manage the account relationship, and he succeeded in restoring our confidence, providing excellent service for many years. Possessing a high degree of professionalism coupled with enthusiasm and drive, he came to Quadax undaunted by the prospect of learning a new industry and market. He established our Annual Xpeditor Enterprise User Conference, organizing the event for its first six years, and he opened an entirely new territory for EDI sales, where Quadax had previously been unknown. |
Entry into new territories was one of the bright spots that John Leskiw highlighted in his remarks to the assembled Partners about the year behind us and the year before us. Pressures exist, as they do for everyone in today’s business community, but we have reasons to be encouraged, with new opportunities before us. As we pursue those, while continuing to deliver innovative, relational service with integrity and dedication, we will remain strong—for the benefit of our valued clients, and our valuable employees, whatever their tenure might be.