February 2010 Newsletter
Annual Quadax Partners’ Dinner
The group of people who gathered for the Partners’ dinner the evening of January 14 represents diversity in specialties and backgrounds as well as age and interests, yet Tom Kish (CEO, EDI Services) noted that we are a family of sorts, related by our life’s work. For three of the Partners honored during the evening for reaching twentieth anniversaries with the company, the phrase “life’s work” is especially fitting.
Account Executive Judy Verbinski, Production Manager Sandy Whitmer, and Vice President Tony Petras were each recognized, not only for reaching a milestone anniversary, but also for the myriad ways their dedication has enriched Quadax over the past two decades.
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Congratulations on 20 years at Quadax!
Sandy Whitmer (left), Tony Petras, and Judy Verbinski |
Judy, Sandy, Tony, and others have earned the designation “Partner” by performing at an exemplary level and meeting eligibility criteria that include, among other factors, years of service and contributions to the company’s profitability.
One of the highlights of the Annual Partners’ Dinner is the opportunity to celebrate any new members of the group; another is to honor those whose achievements over the past year were worthy of commendation.
For 2010, two new Partners were introduced: Manager Matt Andel and Manager Pam Lengel.
Matt Andel, who joined Quadax in 2000, currently serves as Manager of the Transmissions Auditing staff within EDI Services. “Serve” is a word Matt takes to heart, as he undertakes all of his tasks with the welfare of others foremost in his mind. Tony Petras (Vice President) made reference to Matt’s humble diligence as he introduced him as a new Partner, noting that the adjectives that readily come to mind to describe Matt would likely embarrass him. “Then I thought about those of us, I could name three in this room, myself included,” Tony continued, “who at one time or another were called on to do the job that he does now, but we couldn’t do it anywhere near as efficiently or successfully as he has, and I concluded that would [also] make him somewhat uncomfortable.” Matt performs with excellence for the sake of Quadax and Quadax customers, not for the sake of applause. Nonetheless, we are pleased to applaud Matt for his accomplishments and welcome him to the Partner program.
Mary Jo Leskiw (Vice President) introduced Pam Lengel, remarking that Pam “exemplifies the contributory spirit from which the Partnership was founded” and that Pam has proven to be one who leads by example, placing client needs above all else. Pam, who serves as a Manager within A/R Services, has been a key player in the development of Patient Advocacy System (PAS) enhancements and Best Practice methodology that will now be applied to all clients using this system. Mary Jo noted that Pam “has proven to be an asset” in each of the departments with which Pam has been involved during her tenure with Quadax. She is supportive to her co-workers and staff members and generous with her knowledge and expertise, working hard “for the good of the company and our clients and not for personal gain,” Mary Jo concluded.
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New Partners Pam Lengel and Matt Andel |
The selflessness observed in Matt and Pam was likewise recognized in the three Partners who were commended for their extraordinary dedication: Tom Cronin, Brent Pagel, and Edwina Smith. In 2009, Tom and Edwina demonstrated outstanding commitment to our client, Genomic Health, Inc., prompting it to be said of Edwina that she is “the perfect example of the difference a Partner can make.” Brent’s diligence in managing the conversion of our transmissions protocols has reaped significant benefits for Quadax and for Quadax clients. The applause each received was well deserved.
The heart of the evening was an address to the gathered Partners by John Leskiw (CEO, A/R Services). John acknowledged that we are blessed to be in a solid position in the midst of the worst economy in 25 years. The investments we have made in new products, new services, new territories, and new people have paid off; however, the future is unpredictable. In the face of uncertainty, our surest strategy for success is to focus on that which is both most important and our greatest strength: providing the very best relational service to our customers, and doing the work for which they have engaged us with the very highest standards of quality. To make Quadax synonymous with Quality, John challenged us to focus on eliminating errors, to do everything we do with excellence. John also admonished everyone present, including those with behind-the-scenes responsibilities, to strive to move beyond satisfying our customers to fostering loyalty. “Loyalty is a reward,” John said. “Earn it every day.”
That’s our mission, and we are up for the challenge. We look forward to celebrating, when we gather for our annual meeting in 2011, how we have fulfilled this mission and contributed to our clients’ success.