Career Opportunities at Quadax
Quadax, a leader in business services and technologies for the healthcare industry, offers a variety of career paths that are both challenging and rewarding. We strive to attract, hire, and retain an exceptional team of people. As a growing company, our staffing needs change often. Seize the opportunity to grow with us—and put your passion for excellence to work.
Quadax is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, handicap, national origin, military or veteran status, pregnancy, or any condition prescribed by law.
Quadax does not hire persons who use tobacco products, including cigarettes, cigars, pipes or smokeless tobacco. Applicants will be required to provide a written certification regarding their status as nonusers of tobacco products, and will be subject to testing to confirm that status if hired.
 How to apply
Current openings
Entry-Level Programmer/Analyst
Posted 6/23/09
Quadax, Inc. is a successful privately held company specializing in healthcare business technologies and services located in Middleburg Hts, Ohio. We offer comprehensive solutions to hospitals, medical practices, and laboratories for managing accounts receivable, document imaging, electronic claims, and compliance issues with the highest standards of excellence, integrity, and customer satisfaction.
We currently have openings in the Information Systems Department for Entry-Level Programmer/Analysts. In this role you would have the opportunity to enjoy a challenging and meaningful career. Responsibilities range from systems analysis, design, programming, client implementation, troubleshooting and support. If you can excel in this role and have the desire to grow, that opportunity can be realized at Quadax. As you can see the position of Programmer/Analyst at Quadax can be very dynamic.
We prefer candidates with a bachelor’s degree in Computer Science, Information Systems, or MIS. We expect candidates to learn new technologies and business practices, and then use that information to create business solutions. Our applications run on Windows and HP-UX servers and are Web-based JSON, HTML, JavaScript, VBScript, ASP.NET, or are being redevolped in this environment. This is a great time to get started at Quadax. We have many new and planned development projects.
Customer Service Representative
Posted 6/23/09
The Customer Service Representative projects a professional image through telephone interaction with patients and responds to telephone inquiries from clients’ patients regarding their account balance.The hours for this position are M-T 11:00am to 7:30pm and Friday 10:30am to 7:00pm.
Responsibilities
- Respond to patient inquires courteously and immediately
- Resolve customer issues using the HARP system when possible
- Route patient requests/concerns to the appropriate internal department
- Take credit card payments from clients and keep credit information confidential
Qualifications
- High school graduate or GED
- Previous experience working in a call center is preferred
- Basic reading, writing, and arithmetic skills required
- Excellent oral communication skills
- Computer literate with a demonstrated ability to learn HARP software
- Proficient in Microsoft Word
Billing Specialist
Posted 5/21/09
The Billing Specialist for Patient Advocacy Services submits and advances claims through the insurance billing process, addresses and resolves insurance billing issues, responds to various insurance company requests, and acts as a patient advocate by identifying the path needed to obtain the maximum reimbursement under the patients’ insurance plans.
Responsibilities
- Review and submit claims based on payer guidelines within the filing time limits
- Obtain updated or missing claim information from physicians and/or patients
- Complete assigned claim and follow-up work list tasks
- Provide insurance companies with test descriptions, results, medical records, tax information, and licenses when requested
- Call insurance companies to determine the status of claims submitted
Qualifications
- High school graduate or GED
- Minimum of two years health insurance billing experience or equivalent
- Detail-oriented and able to multi-task
- Possess excellent written and verbal communication skills
- Able to establish priorities, work independently, and proceed with objectives without supervision
- Proficient in using Microsoft Excel and Word
Benefit Investigation Representative
Posted 6/23/09
The Benefit Investigation Representative for Patient Advocacy Services assists patients in understanding the reimbursement process specific to their insurance plan, explains and pre-qualifies patients for the financial assistance program and payment plans, notifies physicians when the benefit investigation process has been completed, and acts as a patient advocate by providing the patient with the information needed for them to feel comfortable moving forward with the ordered tests.
This position is part time: 5:00–10:00pm, Monday–Friday
Responsibilities
- Review case and insurance coverage information to customize the contents of a call to the patient
- Call insurance companies to obtain in- and out-of-network benefits and prior authorization process details
- Call and follow-up with patient to explain their insurance benefits and any available financial assistance programs
- Provide insurance company representatives with an overview of the services for which coverage is being requested
- Answer questions regarding the reimbursement process and direct testing-specific and treatment questions
- Send a fax and/or call the requesting physician to notify them that the benefit investigation process has been completed
- Notify Customer Service when a patient does not want to move forward with the test.
Qualifications
- High school graduate or GED
- Minimum of two years customer service experience
- Knowledge of health insurance terminology and the billing process or equivalent
- Superior customer service skills.
- Excellent written and verbal communication skills
- Proficient in using Microsoft Excel and Word.
- Able to multi-task, establish priorities, and work independently
Account Representative
Posted 5/06/09
Quadax, Inc., a leader in medical billing services and software, is currently seeking qualified candidates for an Account Representative in our Middleburg Hts., Ohio location.
Primary Duties
- Providing direct support to customers using our medical billing software
- Tracking incoming interface files; working with customers and/or programmers to resolve discrepancies
- Troubleshooting UNIX server and application problems
- Training clients on-site on our medical billing software
Qualifications
Required:
- Knowledge of medical billing with experience using medical billing software
- Experience in customer service and/or software support
- Detail oriented with strong organizational and multi-tasking skills
- Professional with excellent communication, analytical, and time management skills
- Minimal travel required with possible overnight stay (at least twice a year)
- Valid driver’s license and proof of insurance
Preferred:
- Proficient in Microsoft Office applications
- Experience supporting UNIX server and PC applications
- Associates or Bachelor’s degree
Manager, HARP and Patient Advocacy Services
Posted 03/06/2009
We provide an outstanding opportunity for an experienced individual to join a growing organization and manage the day-to-day operational activities of a department. This individual is a team member who takes part in the review and analysis of client accounts receivable. Additional responsibilities include the planning and development of processes and procedures to improve the overall operating quality and efficiency of the department.
Primary Duties
- Supervise a staff of approximately 20 individual in accordance with company policies and procedures.
- Perform training, performance evaluations, and coaching of department employees.
- Ensure that department productivity and quality goals are met.
Qualifications
- Minimum of five years experience.
- Excellent oral and written communication skills.
- Knowledge of medical billing systems and Microsoft Office Word and Excel is a plus.
Supervisor, HARP and Patient Advocacy Services
Posted 03/06/2009
We seek a self-motivated and dedicated individual with a willingness to work in a high-energy operating environment. The Supervisor will coordinate a team’s day-to-day activities to ensure completion of such activities in a timely manner.
Primary Duties
- Supervise staff of approximately 10 individuals in accordance with company policies and procedures.
- Meet production benchmark measurements and increase efficiency of operating processes and personnel.
- Provide guidance and encouragement in the development of staff members to meet the day-to-day challenges of this exciting business.
- Prepare performance reviews for staff members and various operating reports for management.
Qualifications
- Minimum of high school degree with strong communication skills
- Knowledge of medical billing systems and Microsoft Office Word and Excel is a plus.
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