Career Opportunities at Quadax
Quadax, a leader in business services and technologies for the healthcare industry, offers a variety of career paths that are both challenging and rewarding. We strive to attract, hire, and retain an exceptional team of people. As a growing company, our staffing needs change often. Seize the opportunity to grow with us—and put your passion for excellence to work.
Quadax is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, handicap, national origin, military or veteran status, pregnancy, or any condition prescribed by law.
Quadax does not hire persons who use tobacco products, including cigarettes, cigars, pipes or smokeless tobacco. Applicants will be required to provide a written certification regarding their status as nonusers of tobacco products, and will be subject to testing to confirm that status if hired.
Client Support Center Representative
Posted 5/8/2013
Key Responsibilities
- Provide clients with EDI medical claims management support
- Use software to log and track EDI issues for clients
- Research, resolve, and report any technical issues, billing conflicts, and changes made to claim forms
Qualifications
- High school diploma or GED, but degree preferred
- Microsoft Certified preferred
- Knowledge and experience working with computers
- Customer support experience
- Medical billing knowledge and experience preferred
Paid Summer Programmer Analyst Internship
Posted 4/22/2013
Quadax, Inc. is a rapidly growing IT and service provider serving the healthcare industry with lines of business to improve financial performance and operational efficiency. Quadax accomplishes this with innovative strategies, products, and services built on advanced technology in tandem with an in-depth knowledge of revenue cycle management. The programmer analyst intern will work as part of a development team, developing and enhancing software systems and interacting with service and production organizations to assess client and user needs. The intern will need to be able to work with non-technical people to turn their needs into specifications and an eventual solution.
The intern will be exposed to and learn:
- Business requirement analysis
- Systems analysis and design
- Web-based development
- Testing and documentation
Key Responsibilities
- Assessment of application enhancement requirements though inter-departmental meetings and interviews
- Composition of project specifications
- Coding and testing application enhancements
- Working with quality assurance staff to test enhancements
- Working with technical documentation staff to document system changes
- Attending planning meetings and regular staff meetings
Qualifications
- Junior or senior majoring in Computer Science, Computer Information Systems, Management Information Systems, or related major
Bilingual (Spanish) Patient Advocacy Representative
Posted 04/17/13
The Patient Advocacy Representative responds to patient, physician, and field service representative inquiries for specific clients; resolves case issues; and acts as a patient advocate by providing patients with information and education on health insurance benefits, insurance billing, and the reimbursement process.
Monday – Friday, 10:30 am – 7:00 pm
Key Responsibilities
- Answer incoming telephone and email inquiries
- Review a patient's case history and insurance notes to provide information when needed
- Call insurance companies to obtain information needed to resolve case issues
- Call physicians to obtain information or provide information pertaining to a case or issue
- Communicate the results of a benefit investigation to patients and physicians
- Pre-qualify patients for any available financial assistance
- Respond to inquiries and complete assigned tasks in a timely manner
- Undertake special projects assigned by the Billing Manager
- Initiate appeals or the patient billing process when needed
- Report all insurance company trend changes to the Reimbursement Manager and Account Executive
- Participate in team meetings by sharing the details of cases worked
- Perform duties as assigned by manager, including typing, filing, and answering phones
Qualifications
- Excellent written and verbal communication skills in English and Spanish
- High school diploma or GED
- Minimum of four years health insurance billing experience
- Knowledge of managed care industry payer structures, rules, and government payers
- Superior customer service skills
- Ability to listen and work well with others
- Detail-oriented
- Excellent written and verbal communication skills
- Able to establish priorities, work independently, and proceed with objectives without supervision
- Proficient in Microsoft Excel and Word
Bilingual (Spanish) Call Center Representative
Posted 04/09/13
The Bilingual Call Center Representative is responsible for taking incoming calls from patients, insurance companies, and providers. This position is hourly with a monthly incentive phone bonus based on call volume (eligibility begins after 90-day probation).
Hours: Monday – Friday, 11:00 am – 7:30 pm
Key Responsibilities
- Assist patients with account inquiries
- Obtain or confirm accurate billing information to pay a patient's account, and distribute information to appropriate department for processing
- Follow up with all patient inquiry calls
- Update patient information
- Assist other departments between phone calls with various assignments (mailings, editing, batching, etc.)
Qualifications
- Excellent written and verbal communication skills in English and Spanish
- PC experience
- Able to type at least 35 wpm
- Customer service experience in a call center environment
- Medical billing experience a plus
Technical Communication Specialist
Posted 01/11/13
Quadax, a leader in medical billing services and software, currently has an opening for an entry-level Technical Communication Specialist to write, update, and edit technical documentation for our healthcare revenue cycle management and reimbursement support software. The technical writer will work closely with the development team to produce online user manuals, software release notes, and related product documentation. In addition, the writer will collaborate with the documentation team to create other types of communication, such as Web content, training materials, and company newsletters.
Key Responsibilities
- Produce accurate, user-friendly documentation of software products based on careful research and interviews with subject matter experts
- Organize information from multiple sources and create online help that follows technical communication standards
- Assist with assessment of needs and product training for internal users and clients
- Develop other product, client, and marketing communications as needed
Qualifications
- College degree in technical communication or professional writing preferred; an equivalent combination of education and experience in technical communication acceptable
- Experience (1–3 years) creating documentation and online help; experience in software documentation in the healthcare medical billing field a plus
- Demonstrated excellence in writing and editing clear, concise content
- Effective communication, organization, and time-management skills
- Ability to grasp complex technical concepts quickly and translate them into simple terms
- Strong knowledge of computer systems and processes; excellent typing ability
- Capable of working on multiple projects simultaneously while maintaining close attention to details
- Proficiency in Microsoft Office products and online help authoring software (RoboHelp); proficiency in graphics preparation tools, HTML, Dreamweaver, screencasts (Camtasia), and desktop publishing a plus
Appeals Specialist
Posted 11/14/12
The Appeals Specialist responds to assigned second and third level denials by submitting appeal letters and required documentation to insurance companies within the appeal filing time limits, submits external review requests and required documentation to the state within the filing time limits, acts as a patient advocate by identifying the path needed to obtain the maximum reimbursement under the insurance plan, and works with the patient to get the denial overturned.
Key Responsibilities
- Review assigned denials and EOB's for appeal filing information. Gather any missing information.
- Review case history, payer history, and state requirements to determine appeal strategy.
- Obtain patient and/or physician consent when required by the insurance plan or state.
- Obtain medical records when required by the insurance plan or state.
- Gather and fill out all special appeal or review forms.
- Create appeal letters, attach the materials referenced in the letter, and mail them.
- Coordinate phone hearings with the insurance company, patient, and physician.
- Comply with all second, third, and External Level Appeal process, system, and documentation SOPs.
- Meet appeal filing deadlines by completing assigned work list tasks in a timely manner and/or reporting to management when assistance is needed to complete the tasks.
- Report all insurance company or state requirements and denial trend changes to the Team Leader and Reimbursement Manager.
- Participate in team and appeal meetings by sharing the details of cases worked.
- Act as a backup on answering incoming telephone calls as needed.
- May undertake special projects assigned by the Team Leader or Reimbursement Manager.
Qualifications
- High school diploma or GED
- Minimum of four years health insurance billing experience
- Knowledge of managed care industry including payer structures, administrative rules, and government payers
- Past leadership experience
- Proficient in all aspects of reimbursement
- Detail oriented
- Possess excellent written and verbal communication skills
- Able to establish priorities, work independently, and proceed with objectives without supervision
- Proficient in using Microsoft Excel and Word
Insurance Specialist
Posted 11/01/12
The Insurance Specialist provides extensive support service covering all aspects of claims management, including review, initiation, completion, submission, and direct follow-up to the appropriate third-party payers.
Key Responsibilities
- Follow up with and resolve outstanding accounts receivable balances
- Respond to payer correspondence
- Submit appeals for denied claims
- Process requests for insurance payment retractions
- Research and resolve overpayments
- Investigate electronic claim rejections
- Undertake special projects as assigned
Qualifications
- High school diploma or GED
- Knowledge of third-party billing rules and regulations
- Working knowledge of coding and medical terminology
- Excellent written and verbal communication skills
- Strong problem-solving skills and ability to adapt to changes in policies, regulations, and procedures
- Attention to detail
- Ability to interact effectively with others
- Ability to consistently meet production and quality goals
- Proficient in using Microsoft Excel and Word