November 2004 Newsletter
HARP Service
by
, HARP Application Support Manager, Partner
HARP After-hours Guide
If you are accessing HARP after 5:00 PM EST and need assistance with the system you will need to contact our Computer Operations department. When calling, please have the following pieces of information ready to give the operator on duty.
- Your name
- Your two-character account code or account name
- Your HARP Service Consultant's name
- The method you use to access HARP (example: direct connection via a data line or via our ASP Portal web site)
- What kind of workstation you use (ex: a terminal or a PC)
- The nature of your problem (ex: "I sign into HARP and am getting a message that my operator code is in use")
- If either your HARP operator code or your ASP Portal login name needs to be reset, please have it handy. (HARP operator codes are 2-4 characters in length.)
The operator on duty can only assist with system access/performance issues. For questions about medical billing or specific features/functions of HARP, please contact your Service Consultant during daily support hours.
Ways to Save Trees with HARP Reports
The first way would be for you to review the reports you receive from us. If you no longer need some, please ask your Service Consultant to remove those reports or stop their auto-printing. Remember that all HARP reports can be viewed directly in HARP under the VIEW/PRINT REPORTS Menu option.
Secondly, HARP has the ability to create Month-end Reporting Packages on CD-ROM. This method of storage takes up less space and makes searching through reports much easier. Each HARP Report on the CD is formatted as a PDF file, and can be viewed with Adobe Acrobat Reader®.
If you are interested in receiving your month-end reports on a CD-ROM in place of printed copies, please contact your Service Consultant for more information.
HARP Adds More New ERAs
We are excited to offer many new electronic remittance advice (ERAs) from payers as they become available. The latest additions include: Anthem BC/BS and Texas Blue Shield. United Healthcare and QualChoice ERAs will also be available in the near future.
Please contact your Service Consultant for the necessary registration forms as well as for specific ERA pricing information.
HARP Reports - Handy Reference Guide
Have you ever wished for a quick and easy place to go, to see what HARP reports provide an Encounter or RVU count? What about seeing which reports could create a comma-delimited file that could be imported into Microsoft Excel®? Or even which reports provided summary totals or detailed patient information? Well, the wait is over. The Report Reference Guide provides those pieces of information in a handy summary format. The chart is first broken down by the type of report and then the reports are listed in alphabetical order.
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