Laboratories

Business Process Outsourcing

Rely on the Experts for Your Reimbursement Needs

Managing a billing cycle is difficult. Even with the best tools, maintaining and managing a staff to process the work can be an arduous undertaking. Quadax Business Process Outsourcing (BPO) provides your business with a turnkey solution to your billing needs, at a predictable monthly cost. Utilizing our experienced team and suite of RCM applications, Quadax BPO offers a full spectrum of staffed activities designed to initiate and complete the billing cycle, including a full-service option. After you consider our best practice recommendations to achieve your strategic objectives, our experts collaborate with you to establish and document your standard operating protocols. Our trained staff then follows your defined protocols to produce the results that you seek. On-line access to our apps and your data gives your management team real-time and detailed control of your complete RCM operation. Put our team of experts to work for you to maximize your results!

Patient Access Management

  • Fast, accurate eligibility verification
  • Patient out-of- pocket calculator
  • Pre-certification, Prior Authorization processing
  • Document Management integration
  • Automated workflow

Operational Excellence and Caring Support

Supporting you, your customers, and your patients is what we do every day. To obtain maximum benefits from patients’ insurance carriers, whether in or out of network, our healthcare billing specialists endeavor to obtain the reimbursement your tests deserve. Using advocacy to advance your reimbursement efforts, our competent and compassionate call center specialists are always available to take your patients’ calls, answer their questions, and guide them through the process. Committed to achieving operational excellence, we continuously seek process improvement. Sourced by Quadax, you know methodology and technology will work together to optimize your revenue cycle and leave nothing to chance.

Sourcing The Right Stuff

 

Fully trained and current in healthcare regulation and payer requirements, the Quadax team of billing experts work to optimize your revenue cycle operations and results, allowing you to focus your staff on key deliverables.

 

Performance You Can See

 

With versatile reporting, the Quadax solution provides transparency and allows you to track performance using a variety of report views and configurable options. You will witness the Quadax advantage when you see how well our Quadax BPO specialists perform in securing successful reimbursement on your behalf.

Accelerate Productivity with Automation

Automate your workflow and ensure clean claim submissions. Our BPO professionals know how to leverage our configurable proprietary billing software. With expert knowledge, we can help you streamline and overcome reimbursement hurdles you may encounter throughout the revenue cycle.

Best Practice Methodology

Smart, reliable Reimbursement Support Services starts with best practice methodology. Working with you, our billing experts support client-specific Standard Operating Procedures (SOPs) that tailor your billing operation to match your go-to-market needs.

 Connect Everything

Our interface specialists know the most efficient way to integrate processes. We flowchart your file transfers, using data-specific logic to promote seamless integration. Connected, your data flows smoothly from your system to our solution and back again.

 Your Data Protected

Though outsourced to manage your billing operation, we never separate you from your data. Supporting full integration, we make sure your data remains at your fingertips. Investing heavily, we protect your data as well as our own, with infrastructure designed for optimal business continuity, risk mitigation, disaster recovery, and HIPAA and HITECH compliance.

Experience the Quadax Advantage

The Flexibility You Want

  • Flexible integration with front-end ordering systems, LIS, CRM, ERP- both standard and custom-built interfaces
  • Configurable parameters pre-designed with our clients’ needs in mind to support your specific financial and operational strategies/outcomes
  • Versatile billing and AR software tools to reinforce your lab’s patient and provider centric approach
  • Powerful reporting tools and analytics to provide timely, useful metrics to drive strategic insight and decision-making

The Expertise You Need

  • Deep expertise in lab billing gained from more than four decades of industry experience—demonstrated through billions of positive patient and payer payment outcomes
  • SSAE 16 SOC 2 certified, designed with a foundation of strong accounting credentials—you can trust Quadax to be the source of truth for financial reporting and balancing integrity
  • Uncompromising commitments to Security, Privacy, and Compliance with infrastructure designed for optimal business continuity, risk mitigation, disaster recovery, HIPAA and HITECH compliance

The Service You Expect

  • Quadax client engagement teams make sure you get the answers you need. Fully dedicated or shared support, you select the level of support.
  • Customer support call center staffed with domestically-based experts, ready to assist you at any time
  • Web-accessible system hosted in our cloud environment with industry standard SLAs in place for reliable uptime and availability
  • Help is just a click away! Current, comprehensive online documentation catalogued for easy reference, queried in an online, self-help “ask the expert” format. Plus, a self-service help desk queue available for troubleshooting and technical support requests.
  • Sourced by Quadax, you know methodology and technology will work in coordination to maximize your reimbursement efforts.

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