Laboratories

Patient & Client Engagement

Providing Your Patients and Clients with an Information Gateway

At its core, customer engagement is about communication and convenience. The Quadax customer portal offers a secure gateway where your customers—patients and clients—can engage with you and exchange information. You can determine the patient’s financial responsibility before a test is ordered and after insurance has processed their claim. Patients are empowered to estimate their own out of pocket expense, update their own insurance information, view their account details, make inquiries and even pay a balance. Direct-bill clients can request an email notification when new charges are added to their account. They can preview charges before they are invoiced, view and download invoices, make payments, and inquire about charges online. Customized to represent your business brand, the Quadax customer portal is integrated to function seamlessly with your existing website or complement your own customer engagement portal.

Patient Responsibility Made Easy

Clear communication, compassionate assistance, and easy-to-use patient and client portals help streamline patient responsibility resulting in increased revenue. Take receipt of patient and client payments earlier. Stay informed with performance analytics designed to drive customer engagement. Optimize patient statements to positively impact patient payment remediation. It’s a win-win-win, a convenience for your patients, clients, and you.

Estimate Patient Liability

 

Allow patients to estimate their out of pocket expense via portal integration. With the option to calculate it either before or during the ordering process, and communicate the results.

Automate Paperwork

 

Integrated content management system makes it easier to generate forms such as medical consent and route to patients and/or referring physicians.

Secure Online Payment Processing

Our web-based payment portal gives your patients and clients an easy, secure way to pay their bills and view payment activity. You can rely on our systems to have the highest degrees of integrity and PCI compliance, ensuring privacy for your patients and security of all healthcare and financial data.

Your Portal, Our Function

 

Our solution incorporates your organization’s branding along with integrated functionality to seamlessly direct your customers from your website to the customer engagement portal, adding or augmenting your existing solution to support you, your patients, and your clients.

Templated Statements

 

Quadax patient and client engagement solutions efficiently handle the creation, printing, and distribution of patient statements, client invoices, and other supporting correspondence. Templates make statement branding easy and professional-looking while providing for customization.

Client Billing Done Your Way

Configurable options allow you to create unique client invoices, as needed, based upon your clients’ specific needs. Performance analytics designed to help you stay informed and drive client engagement. Early notification of charges sent to clients to enhance knowledge flow and allow for individual charge review prior to invoicing.

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