We have your back
Contact Quadax Client Support
Client Support: EDI
Client Support: Labs
If experiencing a critical issue outside of our advertised Client Support business hours, after-hours support is available to assist you until Saturday 5:00 pm ET.
We’re Here to Help
Other Inquiries
Locked out of the Portal or need a password reset?
Call the Client Support Center at 866-422-8079 for personalized service (please have your client code ready).
Other events can be logged through the Portal during off hours and will be addressed on the next business day.
Have another question or need assistance? Please fill out the form with as much information as you can about your question or issue. This will allow us to quickly understand your needs and provide the most effective support. We’ll respond to your inquiry as promptly as possible.
Quadax Locations
Corporate HQ
Cleveland, OH 44130
Software Development Campus
Cleveland, OH 44130
Quadax offices are closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day. Quadax offices are closed the latter half of the day on Christmas Eve. When holidays fall on Saturdays or Sundays, Quadax will observe the holiday by closing the office on a weekday adjacent to the holiday. All office closures will be announced by email to clients registered to receive notices.