Provider readiness is the first step. The next is connecting the work that happens before, during, and after a prior authorization request.
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Healthcare organizations invest significant time and resources negotiating payer contracts, often focusing heavily on reimbursement rates. But as many laboratories and healthcare providers discover, a favorable fee schedule does not automatically translate into favorable reimbursement outcomes.
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Prior authorization has become one of the most significant operational challenges facing diagnostic laboratories. As testing becomes more complex and payers tighten requirements, the process has evolved into a critical function that directly impacts patient care, provider workflows, and revenue cycle performance.
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