Category: Quadax News

CLEVELAND, June 14, 2023 – Quadax, Inc., a trusted partner in the healthcare industry, is proud to celebrate 50 years of being a privately-owned business. Since its establishment in 1973, Quadax has grown alongside its clients and the ever-changing healthcare landscape. Quadax is a leading provider of revenue cycle solutions, offering expert guidance to help clients achieve organizational excellence, advance their standard of care, and improve financial performance.  

Founders Ralph Daugstrup and Tom Hockman, who worked together at IBM, combined their expertise, vision, and mission to create Quadax. The partnership, which has thrived for five decades, has enabled Quadax to operate nationwide and cater to a diverse set of clients, ranging from large interstate healthcare campuses to cutting-edge genomic and molecular diagnostic labs.

“We are thrilled to celebrate this major milestone in our company’s history,” said Tom Hockman, Board Chairman of Quadax. “Our success is due to the dedication and hard work of our employees, as well as the loyalty and support of our clients.”

Quadax has achieved phenomenal growth since 1973, through the development of numerous technological advances in revenue cycle management. They have created over 40 software solutions for thousands of clients, securing billions of dollars in reimbursement and significantly improving the patient’s experience. Currently, Quadax employs over 1100 dedicated professionals working in four countries on behalf of their clients. Thirty percent of employees have over a decade of valuable experience, signifying Quadax is committed to fostering staff engagement, maximizing performance, and grooming the next generation of employees.

Daugstrup, who recently passed away at 87, remained an invaluable consultant and advisor to Quadax even after retiring in 2005. His dedication and contributions will always be remembered. Hockman, serving as Chairman of the Board is still actively involved in operations. Speaking of his journey, Hockman stated, “I am so grateful to the business partners who graciously gave Quadax the opportunity to collaborate. Today, we still work with some of those initial clients, and remain a private entity, placing our clients first and upholding the values and standards that have made us successful for the past 50 years. Quadax is only successful when they are successful.”

Quadax’s 50th anniversary is a testimony to its steadfast dedication to excellence and its capacity to adjust to the evolving healthcare landscape. Quadax’s growth and achievements are ascribed to its devoted workforce, loyal clients, and inventive solutions. “Though we take pride in past accomplishments, we are vigilant in our pursuit of future opportunities to build innovative technology to solve our client’s toughest challenges, while retaining the same level of commitment, quality, and innovation that has been the hallmarks of our success for the past five decades,” says John Leskiw, President and CEO, who has worked with Quadax for more than 37 years. “In this 50th year, we are coining ‘Empowering Tomorrow Now’ by responding with technological advances, reshaping operations, and driving sustainability today…and for the next 50 years.”

About Quadax

Quadax is a healthcare services and information technology company focused on making the business of healthcare run better. The company partners with payers, hospitals, physician offices, laboratories, and others to improve clients’ financial and operational performance with innovative solutions, strategies, and services. Quadax’s leading software technologies that include accounts receivable systems, revenue cycle management services, electronic transaction management systems, and reimbursement support services have won Best in KLAS® in 2021 and 2022 and Category Leader in 2018 and 2019.

CLEVELAND, Feb 7, 2023 – Quadax, Inc., a leading provider of healthcare revenue cycle management technology and services commenced a strategic partnership with Aegis Sciences Corporation, a national laboratory servicing healthcare providers and pharmaceutical, governmental, and athletic organizations, to manage revenue cycle management for their extensive laboratory services offering.

With the expansion of testing across many specialty and unique areas, Aegis needed a revenue cycle management partner that would scale operationally & technically, while upholding the sought third-party, direct bill and patient billing practices through operational transparency and sound revenue cycle management controls.

Aegis went live with a suite of Quadax services highlighted by insurance coverage eligibility & discovery, third-party insurance billings, patient billings, direct B2B billings, Best in KLAS claims management, remittance management, patient engagement, denial & appeals management, A/R management and revenue recognition support. The combination of these services with Quadax’s experienced revenue cycle management professionals allow Aegis to achieve greater revenue cycle management performance and transparency, enabling the continued advancement of laboratory diagnostic services. 

 “Quadax provides us with a genuine partnership that will effectively help us manage our Revenue Cycle Operations and Revenue Accounting with complete transparency,” said Kellie Schutzmann, Vice President of Reimbursement. “Working with Quadax we will be able to achieve scalable third-party, direct bill and patient billing practices that align with our company goals, while being supported by knowledgeable revenue cycle management professionals, committed to navigating the ever-changing payer landscape with us.”   

“We are excited about our partnership with Aegis and to be able to provide professional, operational and functional revenue cycle management expertise that is congruent with Aegis’s key objectives,” said Phil Conard, Quadax Senior Vice President of Revenue Cycle Service. “There has been wonderful synergy amongst the respective teams, with strong collaboration in achieving onboarding objectives and implementing the new technology to drive efficiency and desired economic outcomes.”

About Aegis Sciences Corporation

Founded in 1990, Aegis Sciences Corporation is a laboratory sciences company based in Nashville, Tenn., that provides science-driven testing and consulting services for clients such as healthcare providers, pharmaceutical companies, professional and amateur sports organizations, leading college and university athletic programs, Fortune 500 corporations, and government agencies throughout the United States. For more information, please visit www.aegislabs.com.

About Quadax

Quadax is a healthcare services and information technology company focused on making the business of healthcare run better. The company partners with payers, hospitals, physician offices, laboratories, and others to improves clients’ financial and operational performance with innovative solutions, strategies, and services. Quadax’s leading software technologies that include accounts receivable systems, revenue cycle management services, electronic transaction management systems, and reimbursement support services have won Best in KLAS® in 2021 and 2022 and Category Leader in 2018 and 2019. To learn more, visit https://rco.quadax.com/aegis-rcm-partnership.

Press Contact:

Kate Murphy
Quadax, Inc.
KateMurphy@quadax.com

Stephanie Protz
Aegis Sciences Corporation
stephanie.protz@aegislabs.com

CLEVELAND, Feb 14, 2022 – For the second year in a row, Quadax, the leading provider of healthcare revenue cycle management technology and services, was named Best In KLAS for Claims Management in the 2022 Best in KLAS: Software & Services Report .

A four-time KLAS award winner for Claims Management, Quadax Xpeditor™ helps healthcare organizations accelerate payments and reduce the cost and effort of managing claims. The extensive Quadax library of standard edits ensures that up to 99.6% of Xpeditor claims are accepted by payers on the first pass

“Each year, thousands of healthcare professionals across the globe take the time to share their voice with KLAS,” said Adam Gale, KLAS CEO. “They know that sharing their perspective helps vendors to improve and helps their peers make better decisions. These conversations are a constant reminder to me of how necessary accurate, honest, and impartial reporting is in the healthcare industry. The Best in KLAS report and the awards it contains set the standard of excellence for software and services firms. Vendors who win the title of Best in KLAS should celebrate and remember that providers now accept only the best from their products and services. The Best in KLAS award serves as a signal to provider and payer organizations that they should expect excellence from the winning vendors.”

“We could not have won this were it not for the team we have assembled, whose focus is ensuring that our customers receive the attention, training, and service they require to get their jobs done,” said Tony Petras, COO, EDI Services for Quadax. “As a company, we are very proud of winning this award because it speaks to the confidence our clients have in us.” 

About Quadax, Inc.

Quadax empowers RCS professionals to drive costs out of the revenue cycle. With solutions for patient access, claims, reimbursement, denials, appeals and audit management, plus business analytics, the company’s efficient, highly configurable system for claims submission and tracking transforms healthcare operations. With deep industry expertise and technology delivered through person-to-person contact, our clients spend less time fixing problems and more time pursuing the opportunities that move their organizations forward.

About KLAS

The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. KLAS data is freely available to healthcare providers at klasresearch.com.

Press Contact:

Tony Petras
COO – EDI Services
Quadax, Inc.
TonyPetras@quadax.com

Quadax is thrilled to be recognized Best in KLAS for Claims Management by KLAS Research.

CLEVELAND, February 2, 2021 – Quadax, Inc., the leading provider of healthcare revenue cycle management technology and services, was named Best In KLAS for Claims Management in the 2021 Best in KLAS: Software & Services report. According to the report’s publisher, KLAS Research, Best in KLAS winners earn top honors for helping healthcare professionals provide better patient care.    

The comprehensive Best in KLAS report recognizes healthcare vendors based on 30,000+ interviews annually with healthcare software and services users across thousands of hospitals and clinics, as well as payer and employee organizations. KLAS Research winnows the top performers from roughly 1,200 healthcare IT products and services from more than 450 vendors.

The 2021 Best In KLAS award for Claims Management recognizes Quadax Xpeditor™. Xpeditor helps healthcare organizations expedite payments and reduce the cost and effort of managing claims. The extensive Quadax library of standard edits ensures that up to 99.6% of Xpeditor claims are accepted by payers on the first pass.

Best in KLAS awards take into account the entire customer experience. “We strive every day to deliver exceptional service and support to every client, working hard to be responsive, timely and proactive to our clients’ unique needs, said Tony Petras, COO, EDI Services for Quadax. “This Best in KLAS award is especially meaningful because it reflects the positive experiences of our clients.” 

Quadax empowers clients to drive costs out of the healthcare revenue cycle. With solutions for patient access, claims, reimbursement, denials, appeals & audit management, plus business analytics, the company’s efficient, highly configurable system for claims submission and tracking transforms healthcare operations.

KLAS data is freely available to healthcare providers. You can learn more about KLAS and the insights they provide, and download the 2021 Best in KLAS: Software & Services Report when you log in or create a free account.

About Quadax, Inc.

With deep industry expertise and technology delivered through person-to-person contact, only Quadax gives revenue cycle professionals the freedom to consistently add value to their organization. Our clients spend less time fixing problems and more time pursuing the opportunities that move their organizations forward. Going from what feels like spinning your wheels to driving excellence in your organization—that’s the real value in partnering with Quadax. To learn more, visit us at www.quadax.com or follow us on LinkedIn or Twitter.

Press Contact:

Tony Petras
tonypetras@quadax.com

To all of our Quadax Clients,

You are an important member of our Quadax Client Community. As such, I wanted to reach out to you personally to share the steps we are taking in response to the coronavirus (COVID-19) outbreak that we’ve all been monitoring. As we watch the news regarding COVID-19, we acknowledge that there is good reason to prepare for the likely eventuality that it will spread in the US, ultimately impacting our Clients and our staff directly.

At Quadax, we continually attempt to identify and mitigate operational risks. Through the years we’ve developed contingency plans, technical redundancies and failover protocols in recognition of our clients’ critical dependency on the services that we provide. We understand how essential it is that your business continues uninterrupted.

At the time this message was being composed, we already had three cases reported in Cuyahoga County in Ohio where our headquarters and many of our staff reside. Many of you have yet to see your first case. However it’s unreasonable for us to presume this aggressive disease will not impact all of us directly in the coming weeks and months. Therefore, we have prepared and are in the process of implementing, an Epidemic Plan which will enable us to maintain our services and operational readiness as this unfortunate epidemic advances in our Country. We intend to immediately activate this plan until such time as COVID-19 has arrested or has abated to the point that the risk is minimal.

• Our business is built on providing person-to-person contact and support-on-site service visits are a cornerstone of our service model. This approach does carry risks as our staffs are exposed to the high density environments of airports, airplanes, hotels, etc. Further, healthcare facilities we visit are potential hot spots for the transmission of pathogens. Therefore, in recognition of this increased risk, we are encouraging our staff and clients to utilize virtual meetings (e.g. Go To Meeting™) until such time as there is better control over the transmission of this virus. We recognize and acknowledge that remote meetings are an imperfect alternative to face-to-face contact. We look forward to resuming our standard mode of in-person meetings. However, we are confident that together we can use existing technology to make the most of our mutual meetings while reducing the risk of incidental exposure to our respective staffs, organizations and communities.

We are not closing the door at this time to travel that’s deemed essential by both parties. However we’re asking you to be judicious in your determination of the necessity of on-site requirements on our part or yours, in consideration of the increased risk of transmission that this travel will undoubtedly create. We will also suggest in these cases that we minimize the number of essential staff traveling to your facility (and you to our facilities) to again minimize this risk.

Your Client Experience Representatives will be in contact with you shortly to discuss and evaluate meetings that are already scheduled and due to be scheduled in the upcoming weeks and months. It’s our hope that we can agree on a meeting paradigm that will limit the risk to all of our staffs.

I’ve listed below several other precautions that we are in the process of executing in accordance with our Epidemic Plan:

• We are encouraging all staff to follow the recommendations of the Centers for Disease Control (CDC) with respect to avoiding close contact with people who are sick; washing hands frequently with soap and water for at least 20 seconds; cleaning and disinfecting frequently-touched objects and surfaces; avoiding touching eyes, nose, and mouth; and staying at home to self-­quarantine when exhibiting any signs or symptoms of illness.
• Quadax will be extending additional telecommuting opportunities for our staff in keeping with guidance from global health authorities to implement social distancing. For some employees, working remotely will be a new experience and may entail a learning curve. We will be diligent to manage each such situation carefully so that our clients’ experience will not be negatively impacted.
• Quadax will be requesting that all employees that do require an on-site work day to sequester at their respective campus location and to maintain CDC recommended distances from other employees at that location, even if they appear healthy, to lessen the likelihood of spreading from an employee to others. We also plan to utilize our five office locations to the advantage of our clients during the epidemic to take advantage of distance as we place our in-office employees in the safest location possible.
• We are monitoring all relevant news, alerts, and reliable sources of information in order to step through our corporate plan quickly, effectively, and with minimal disruption to our clients. We will follow up with notices as needed throughout and at the conclusion of this threat.
• Connectivity to Quadax systems is not expected to be impacted. As referenced above, Quadax has invested significantly in business continuity planning and testing.

There are more planned messages being drafted for distribution to you in the near future that will provide more specificity related to the specific services that you receive from us. Please feel free to contact us directly with any questions or concerns.

We look forward to your acceptance of this interim plan as these unfortunate events continue to unfold. We all pray for a quick end to this epidemic and for those that have already been infected with the virus, and hope that you’ll join us in this prayer.