Some comments regarding Coronavirus from our CEO

To all of our Quadax Clients,

You are an important member of our Quadax Client Community. As such, I wanted to reach out to you personally to share the steps we are taking in response to the coronavirus (COVID-19) outbreak that we’ve all been monitoring. As we watch the news regarding COVID-19, we acknowledge that there is good reason to prepare for the likely eventuality that it will spread in the US, ultimately impacting our Clients and our staff directly.

At Quadax, we continually attempt to identify and mitigate operational risks. Through the years we’ve developed contingency plans, technical redundancies and failover protocols in recognition of our clients’ critical dependency on the services that we provide. We understand how essential it is that your business continues uninterrupted.

At the time this message was being composed, we already had three cases reported in Cuyahoga County in Ohio where our headquarters and many of our staff reside. Many of you have yet to see your first case. However it’s unreasonable for us to presume this aggressive disease will not impact all of us directly in the coming weeks and months. Therefore, we have prepared and are in the process of implementing, an Epidemic Plan which will enable us to maintain our services and operational readiness as this unfortunate epidemic advances in our Country. We intend to immediately activate this plan until such time as COVID-19 has arrested or has abated to the point that the risk is minimal.

  • Our business is built on providing person-to-person contact and support-on-site service visits are a cornerstone of our service model. This approach does carry risks as our staffs are exposed to the high density environments of airports, airplanes, hotels, etc. Further, healthcare facilities we visit are potential hot spots for the transmission of pathogens. Therefore, in recognition of this increased risk, we are encouraging our staff and clients to utilize virtual meetings (e.g. Go To Meeting™) until such time as there is better control over the transmission of this virus. We recognize and acknowledge that remote meetings are an imperfect alternative to face-to-face contact. We look forward to resuming our standard mode of in-person meetings. However, we are confident that together we can use existing technology to make the most of our mutual meetings while reducing the risk of incidental exposure to our respective staffs, organizations and communities.

We are not closing the door at this time to travel that’s deemed essential by both parties. However we’re asking you to be judicious in your determination of the necessity of on-site requirements on our part or yours, in consideration of the increased risk of transmission that this travel will undoubtedly create. We will also suggest in these cases that we minimize the number of essential staff traveling to your facility (and you to our facilities) to again minimize this risk.

Your Client Experience Representatives will be in contact with you shortly to discuss and evaluate meetings that are already scheduled and due to be scheduled in the upcoming weeks and months. It’s our hope that we can agree on a meeting paradigm that will limit the risk to all of our staffs.

I’ve listed below several other precautions that we are in the process of executing in accordance with our Epidemic Plan:

  • We are encouraging all staff to follow the recommendations of the Centers for Disease Control (CDC) with respect to avoiding close contact with people who are sick; washing hands frequently with soap and water for at least 20 seconds; cleaning and disinfecting frequently-touched objects and surfaces; avoiding touching eyes, nose, and mouth; and staying at home to self-­quarantine when exhibiting any signs or symptoms of illness.
  • Quadax will be extending additional telecommuting opportunities for our staff in keeping with guidance from global health authorities to implement social distancing. For some employees, working remotely will be a new experience and may entail a learning curve. We will be diligent to manage each such situation carefully so that our clients’ experience will not be negatively impacted.
  • Quadax will be requesting that all employees that do require an on-site work day to sequester at their respective campus location and to maintain CDC recommended distances from other employees at that location, even if they appear healthy, to lessen the likelihood of spreading from an employee to others. We also plan to utilize our five office locations to the advantage of our clients during the epidemic to take advantage of distance as we place our in-office employees in the safest location possible.
  • We are monitoring all relevant news, alerts, and reliable sources of information in order to step through our corporate plan quickly, effectively, and with minimal disruption to our clients. We will follow up with notices as needed throughout and at the conclusion of this threat.
  • Connectivity to Quadax systems is not expected to be impacted. As referenced above, Quadax has invested significantly in business continuity planning and testing.

There are more planned messages being drafted for distribution to you in the near future that will provide more specificity related to the specific services that you receive from us. Please feel free to contact us directly with any questions or concerns.

We look forward to your acceptance of this interim plan as these unfortunate events continue to unfold. We all pray for a quick end to this epidemic and for those that have already been infected with the virus, and hope that you’ll join us in this prayer.

Quadax Earns Top Honors Again as KLAS Category Leader for Claims Management

CLEVELAND, January 31, 2019 – Quadax, Inc. was named Category Leader for Claims Management for the second year in a row in the 2019 Best in KLAS: Software & Services report, which names the top-performing vendors that help healthcare professionals provide better patient care.

Ultimately this rating was earned because of the interviews KLAS conducted with users of the Quadax Claims Management application, Xpeditor. Unanimously, our clients agree Xpeditor™ helps healthcare organizations expedite payments and reduce the cost and effort of managing claims. The Quadax library of standard edits is so comprehensive, nearly all Xpeditor claims are accepted by payers on the first pass.

In addition to great technology, Quadax leads the industry because of our exceptional service and support model – responsive, timely and proactive to our clients’ unique needs. While many in healthcare tend to think of claims processing as a commodity, Quadax continues to demonstrate providers can and should expect more from their claims management vendors.

Tony Petras, COO, EDI Services, stated, “We are gratified to know our clients consider our performance worth sharing with KLAS Research. We will continue to work to raise the bar throughout 2019 and the years to come, as we engineer better ways to serve our clients and help them continually produce better results.”

Quadax empowers clients to drive costs out of the healthcare revenue cycle. With solutions for patient access, claims, reimbursement, denials, appeals & audit management, plus business analytics, our efficient, highly configurable system for claims submission and tracking transforms operations and puts our clients in control.

KLAS data is freely available to healthcare providers. You can learn more about KLAS and the insights they provide, and download the 2019 Best in KLAS: Software & Services Report.

About Quadax, Inc.

Quadax is a healthcare services and information technology company focused on making the business of healthcare run better. The company partners with payers, hospitals, physician offices, laboratories and others to allow them to focus on their role in providing quality healthcare. Quadax improves clients’ financial and operational performance with innovative solutions, strategies, and services built on superior software technologies that include accounts receivable systems, revenue cycle management services, electronic transaction management systems, and reimbursement support services. To learn more, visit us at www.quadax.com or follow us on LinkedIn or Twitter.

Encore Performance! Quadax is #1 — Again!

Quadax is honored to be recognized for a second year in a row as the Category Leader–#1 for Claims Management by KLAS Research. Ultimately this rating was earned because of the interviews KLAS conducted with users of the Quadax Claims Management, Xpeditor.

Tony Petras, COO, EDI Services stated “We are gratified to know our clients consider our performance worth sharing with KLAS Research. We will continue to work to raise the bar throughout 2019 and the years to come, as we engineer better ways to serve our clients and help them continually produce better results.”

While many in healthcare tend to think of claims processing as a commodity, Quadax continues to demonstrate providers can and should expect more of their claims management vendors.  Our secret sauce is the perfect blend of great technology with reliable, expert, personal support.

The Quadax Claims Management application enables providers to achieve greater control over their revenue cycle to streamline, automate, and customize their claims and follow-up workflow to meet their own unique needs.  And, the Quadax first-pass acceptance rate of 99.6% helps clients to realize greater cash flow with less work!

The things technology cannot provide; however, remain critically important to healthcare revenue cycle leaders, and it’s in those areas Quadax shines even brighter.  Our commitment to reliable, expert, personal support means every account has a dedicated account manager.  A team of real people answer the phone when you have a question or concern. We personally work with every client to help them use our products in the best way to meet their distinct needs and goals.  And, not only do we know the names of our clients’ staff, but we probably know their pets’ names, too.

KLAS President Adam Gale has stated, “Category Leaders are committed to providing the very best technology, service, and guidance to providers and payers. The Category Leader award carries with it the voice of thousands of providers and payers, highlighting outstanding vendors who have raised the bar.”

KLAS Research scores vendors on the performance categories Culture, Loyalty, Operations, Product, Relationship, and Value. What they learned put Quadax at the top of the list for the second year in a row.  The rankings for Claims Management are on the KLAS website and are updated regularly.

KLAS data is freely available to healthcare providers. You can learn more about KLAS and the insights they provide, and download the 2019 Best in KLAS: Software & Services Report when you log in or create a free account.

Experience the difference in working with the #1 rated Claims Management system. With over 45 years of experience, we’d love to talk to you, understand your goals and share how we can help you meet or exceed them.  Please get in touch! 

Quadax Presents Strategic Considerations for Managing the Increasing Patient Cost-Share Trend

CLEVELAND, January 14, 2019Quadax Inc., a healthcare information technology leader in providing revenue cycle optimization software and services, will present strategies for laboratories to improve collections and reduce administrative burden at the 14th Semi-Annual Q1 Diagnostic Coverage & Reimbursement Conference West. The conference takes place at the Hilton Garden Inn San Diego Bayside from February 12-13, 2019,

High Deductible Healthcare Plans continue to grow in frequency despite some industry expectations that they may slow down. Patients are now the #3 payer in diagnostics behind Medicare & Medicaid.

Join Walt Williams, Director of Revenue Optimization and Strategy, on Wednesday, February 13, 2019 at 9:30 PST for Strategic Considerations for Managing the Increasing Patient Cost-Share Trend.”

Because laboratories often times have little to no interaction with patients before services are rendered, strategies need to be developed to communicate financial responsibility in a way that will result in price transparency and increased reimbursement. In this presentation you will learn to:

  • Interact and communicate with patients in an era of growing healthcare consumerism
  • Reduce the administrative burden on providers to accurately disclose financial responsibility and perform insurance clearance (coverage and authorizations)
  • Improve collections by establishing expectations with the patient to capture payments up front

Visit Quadax at our booth or contact us if you are unable to attend Q1-West and want more information about how Quadax can help with your revenue cycle and reimbursement challenges to accelerate your cash flow.

Coming Soon!

Decision Intelligence by Quadax
Insights you need to make better, more Informed decisions, faster.

About Quadax, Inc.

Combining a suite of software-enabled services with industry best practices, Quadax empowers clients to drive costs out of the healthcare revenue cycle. By automating the highly complex workflow associated with revenue cycle management, Quadax is the only partner in the industry delivering full integration, customization without custom development work, value-based billing and accounts receivable systems, revenue cycle management services, and electronic transaction management systems. With over 45 years of experience, Quadax facilitates over 165 million claims annually from over 9,000 hospitals, physician offices, laboratories and other healthcare providers, and connects to nearly 4,000 active payers nationwide. To learn more, visit us at www.quadax.com or follow us on LinkedIn or Twitter.

Quadax Introduces Prior Authorization Management Service to Streamline the Authorization Process for Labs

CLEVELAND, Aug. 7, 2018 – At this year’s 2018 Next Generation Dx Summit taking place at the Grand Hyatt Washington from August 20-24, 2018, Quadax will introduce its Prior Authorization Management Service to help laboratory departments streamline the authorization process to grow revenue, decrease claim denials, reduce administrative costs and gain visibility into operational and financial performance.

@QuadaxInc introduces Prior Authorization Management Service for visibility into the care being ordered, network-based knowledge of payer rules and automation for fast approval of patient care. #priorauth  #healthcare
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Clients can integrate Prior Authorization Management Service, an outsourcing solution, into their existing systems and connect with all network providers, making it the easiest and most efficient way to submit, monitor and complete the often complex and extensive prior authorization process for molecular and genetic testing.

“Prior Authorization Policies have changed, and understanding these changes is critical to choosing the right prior authorization strategy for your lab,” said Walt Williams, Director of Revenue Operations and Strategy for Quadax.

Join Walt Williams on Thursday, August 23, 2018 at 9:30 EST for Implementing a Prior Authorization Program – choosing the Right Strategy for Your Lab.” He will explore the strategies for navigating prior authorization that are most likely to result in payment, with the least disruption to your current processes.

Visit Quadax at booth #303, or contact us if you are unable to attend NextGenDx and want more information about how Prior Authorization Management Service can simplify the authorization process, increase revenue and reduce costs.

Coming Soon!

Decision Intelligence by Quadax
Insights you need to make better, more Informed decisions, faster.

About Quadax, Inc.

Combining a suite of software-enabled services with industry best practices, Quadax empowers clients to drive costs out of the healthcare revenue cycle. By automating the highly complex workflow associated with revenue cycle management, Quadax is the only partner in the industry delivering full integration, customization without custom development work, value-based billing and accounts receivable systems, revenue cycle management services, and electronic transaction management systems. With over 45 years of experience, Quadax facilitates over 165 million claims annually from over 9,000 hospitals, physician offices, laboratories and other healthcare providers, and connects to nearly 4,000 active payers nationwide. To learn more, visit us at www.quadax.com or follow us on LinkedIn or Twitter.

Solving Revenue Cycle Complexities for 45 Years and Counting

Vital and vibrant at 45, we believe that the truest form of success is the ability to sustain the pursuit of continued excellence. What’s our secret?  We wisely engineer the agile, cutting-edge solutions that given our experience we know will best benefit our clients. Exercising responsibility and good stewardship in every decision, we partner with our clients to serve their revenue cycle needs. Staying a step ahead, Quadax solves today’s complexities, anticipating and planning the solutions that will solve tomorrow’s challenges.

Headquartered in healthcare’s heartland, Quadax is Cleveland born and bred. Having grown to five Northeast Ohio locations, Quadax engages the region’s rich resources to serve clients coast-to-coast. Focused on optimizing revenue cycle and electronic transaction workflow, Quadax operates nationally serving a diverse set of clients, from large multistate healthcare campuses to cutting edge genomic and molecular diagnostic labs.

Quadax has helped shape an industry. We started by pioneering healthcare EDI in Ohio and have grown to be this year’s nationally ranked #1 Claims Management Category Leader  by KLAS in the 2018 Best in KLAS: Software & Services Report. Built on a foundation of service and technology, our solutions have helped clients influence and advance their standard of care. Though we take pride in these accomplishments, we are vigilant in our pursuit of future opportunities.

Clients trust us as a proven center of healthcare revenue cycle excellence to streamline their accounts receivable and reimbursement activities. Remaining true to our founding principles—integrity, respect, teamwork, dependability—Quadax has flourished and our clients have prospered. As a result, Quadax has attracted and nurtured talented teammates who understand what it takes to deliver top-shelf solutions in a cutting-edge industry. With purpose and precision, our team is dedicated to getting you the answers you need when you need them. Through our coordinated service model—client engagement teams, solution-driven software, and compassionate call center support—we help you help others.

People serving people, we put our customers first with three principles in mind: create value, champion health, and never settle. As a trusted partner, an industry expert, and dedicated service provider, Quadax works together with our clients in seamless unity. Taking care of our clients, we help them serve and take care of our communities.

Celebrating our 45th Anniversary in revenue cycle management, we are ready to serve you. Contact us to learn how our configurable software and customizable solutions can help you accelerate your healthcare receivables.

45 years logo written out

Quadax Earns KLAS Top Ranking for Claims Management

The Secret is Out! 

With the release of the 2018 Best in KLAS: Software and Services report, the healthcare industry is learning what Quadax clients have known for years: Quadax can’t be beat for exceptional service and top-performing product functionality.

Although Quadax has served hospitals, laboratories, physician groups, and many others in the healthcare industry for more than 40 years, we have done so somewhat quietly. “Quadax is the industry’s best kept secret; a small but mighty company with talent and expertise to help all types of providers,” said Terry Buterbaugh, Senior Software Engineer.

Instead of making a lot of noise, we’ve focused our attention on building partnership with our clients.  We continuously work to improve our revenue cycle products and services to meet the needs of providers looking for high-performing transaction management tools to improve operational efficiency and cash flow, cost-effectively.

Quadax Performance

You expect comprehensive standard edits for cleaner claims and faster payments, and Quadax delivers.  Thanks to the diligence of our team of claim edit researchers, 99.6% of the claims we transmit are accepted by payers on the first pass. The Quadax Claims Management system, Xpeditor, also gives you powerful tools for configuration of custom edits and claim data processing rules as well as dynamic workflow rules to fit your business office. Not the other way around.

Inseparable from our superior products are the people of Quadax EDI Services that empower providers to use the Xpeditor system to its fullest by providing person-to-person, relational customer support. Whether it’s on-site, on the phone, through virtual meetings, or otherwise—we’re here for you.

Quadax is honored to receive the distinction of Category Leader for Claims Management. However, the driving force behind all that we do is not the achievement of a trophy or seal. Rather, it’s the attainment of a relationship of trust and mutual benefit with the healthcare providers we serve. We enjoy overcoming new challenges as they arise, rolling up our sleeves, and working with client teams to help them achieve success.

If the power and flexibility of Xpeditor are news to you, we’d love to let you in on the secret. Contact us so we can give you more information and show you what makes Quadax Claims Management #1!

KLAS Research

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance.

Each year, KLAS publishes a Best in KLAS Report, identifying the top vendors in more than 80 categories.  “Category Leader is more than a ranking. It is a recognition of vendors committed to delivering superior solutions,” said Adam Gale, President of KLAS. “It gives voice to thousands of providers who are demanding better performance, usability and interoperability in healthcare technology.”

The Best in KLAS Report scores vendors on the performance categories sales and contracting, implementation and training, functionality and upgrades, service and support, and general. What they learned put Quadax at the top of the list.

KLAS data is freely available to healthcare providers on their website. You can learn more about KLAS and the insights they provide, and download the 2018 Best in KLAS: Software & Services Report when you log in or create a free account.

Quadax Named KLAS Category Leader for Claims Management

January 30, 2018 – Cleveland, OH

Quadax, Inc., a leader in healthcare revenue cycle optimization software and services, is the Category Leader for Claims Management in the 2018 Best in KLAS Software & Services report. The report is based on interviews KLAS® conducts with thousands of healthcare providers every year.

“It’s gratifying to achieve the KLAS Category Leader designation,” said Tony Petras, COO, EDI Services. “We are honored that our clients recognize the dedication we’ve made to technology and that our service method helps them achieve their goals while enabling them to provide a better patient experience.”

Quadax offers solutions with configurable software. Xpeditor™, Quadax’s claims clearinghouse solution, helps healthcare organizations expedite payments and reduce the cost and effort of managing claims. Our library of standard edits is so comprehensive that nearly all Xpeditor claims are accepted by payers on the first pass. With solutions for patient access, claims, reimbursement, denials, appeals & audit management, plus business analytics, our efficient, highly configurable system for claims submission and tracking transforms your operations and puts you in control.

“Category Leader is more than a ranking. It is a recognition of vendors committed to delivering superior solutions,” said Adam Gale, President of KLAS. “It gives voice to thousands of providers who are demanding better performance, usability and interoperability in healthcare technology.”

About Quadax, Inc.

Quadax is a healthcare services and information technology company focused on making the business of healthcare run better. The company partners with payers, hospitals, physician offices, laboratories and others to allow them to focus on their role in providing quality healthcare.  Quadax improves clients’ financial and operational performance with innovative solutions, strategies, and services built on superior software technologies that include accounts receivable systems, revenue cycle management services, electronic transaction management systems, and reimbursement support services. To learn more, visit us at www.quadax.com or follow us on LinkedIn or Twitter.

About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit www.KLASresearch.com.

Quadax Presenting at Diagnostic Coverage & Reimbursement Conference

January 16, 2018 – Cleveland, OH

Quadax Inc., a healthcare information technology leader in providing revenue cycle optimization software and services, is the Platinum sponsor for the 12th Semi-Annual Diagnostic Coverage & Reimbursement Conference West. The conference takes place at the Hilton Garden Inn San Diego Bayside from February 6-7, 2018.

Quadax® is hosting a preconference webinar on February 1, 2018 at 10:00am EST featuring Gordon Brown, Managing Partner, A&R Consultants LLC. Brown will discuss ‘Leveraging an Effective Appeals Strategy for Private Payer Coverage.’

An effective appeals strategy, run concurrently with both traditional and innovative evidence development, can also help drive private payer coverage. Discussion to include design and timing of relevant appeals that support clinical utility and health economics, one patient at a time. Register for the free webinar here.

Brown will also be giving a presentation during the show on February 6, 2018 at 10:30am about ‘Cost Effective & Value-Based Evidence Development’

One of the more significant barriers to obtaining coverage and reimbursement for a new or established advanced diagnostic is the high cost of evidence development to demonstrate clinical relevance. Creative approaches and a multi-prong strategy are critical to successfully balance evidence development with budget limitations and internal/investor pressure to broadly launch commercially.

Stop by our booth or contact us and ask how Quadax can help with your revenue cycle and reimbursement challenges to accelerate your cash flow.

About Quadax, Inc.

Quadax is a healthcare services and information technology company focused on making the business of healthcare run better. We partner with hospitals, physician offices, laboratories and other healthcare providers to allow them to focus on providing quality healthcare.  Quadax improves clients’ financial and operational performance with innovative solutions, strategies, and services built on superior software technologies that include billing and accounts receivable systems, revenue cycle management services, and electronic transaction management systems. To learn more, visit us at www.quadax.com or follow us on LinkedIn or Twitter.

About A&R Consultants LLC

A&R Consultants provides strategic and tactical support for advanced diagnostic companies looking to launch a new test or optimize reimbursement for an existing test. Services include data development, utilization, payer engagement for coverage and reimbursement, and revenue cycle management. Learn more at http://arconsultantsllc.com/

Counting Our Blessings – 3 Reasons Quadax is Thankful

As the season for giving thanks is upon us, the question heard most often is, “What are you thankful for?”  While the usual responses – family, friends, and health – are no doubt significant, it did give us pause to ask ourselves; what is Quadax thankful for?

Serving providers in the healthcare industry and providing a continuity of excellence are the essentials of our business, but the building and fostering of relationships is the best part of what we do, and that for which we are most thankful.  For us it’s personal.  People serving people, working together in seamless unity.

Quadax is Thankful for Our Clients

From hospitals to laboratories to physicians and other healthcare organizations as well as billing and follow-up companies, we thank you for trusting us with your diverse revenue cycle needs. We are proud of our Midwestern Healthcare Corridor roots and always strive to put our customers first with three principles in mind: create value, champion health, and never settle. We are fortunate to enjoy client relationships that have endured 10, 15, 20 years and longer. Knowing you count on us to be a reliable partner, we thank you in turn for your confidence in Quadax.

“I am thankful that we have caring and understanding clients who support and care about their patients.” ~Sharon

“I am thankful for being able to help cancer patients spend less time worrying about bills and more time fighting the disease.” ~Tom


“I am thankful for having made unexpected friendships 
with clients throughout the years.”  ~Judy

 

Quadax is Thankful for Our Employees

The greatest value we provide clients is our people, their loyalty, dedication, and innovation are the reasons we are in business.  At Quadax, we are a community and everyone contributes. More than knowing what to do, it’s caring about who we do it for—even when we don’t serve the patient directly, we are serving someone who does. With more than 800 employees, our team is ready to assist Quadax clients by nurturing relationships with personal and face-to-face support. From the initial sales contact, to implementation and all the way through to our exemplary customer service and technical support, Quadax staff help client’s prosper by working together to solve their reimbursement challenges. With more than 44+ years of healthcare industry experience, the continued excellence that is synonymous with the Quadax name is a result of our amazing staff.


“I am thankful for my job and coworkers who are always generous and helpful.” 
~Terri


“I am grateful to Quadax for the opportunity to work  
in a company that is so caring to their employees and offers so many benefits throughout the year.” ~Ann

 

“I am thankful for the spirit and dedication of the employees I am so privileged to lead.” ~Tony

“I am thankful for the great team I work with.” ~Stephanie

 

Quadax is Thankful for YOU

Our friends and followers, clients and partners, we are thankful for you. As we reflect on all we have to be grateful for this year, we hope you will also take time to give thanks for the blessings in your life. We look forward to counting YOU as a blessing for many years to come.

Happy Thanksgiving!