Category: Quadax News

Encore Performance! Quadax is #1 — Again!

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Quadax is honored to be recognized for a second year in a row as the Category Leader–#1 for Claims Management by KLAS Research. Ultimately this rating was earned because of the interviews KLAS conducted with users of the Quadax Claims Management, Xpeditor.

Tony Petras, COO, EDI Services stated “We are gratified to know our clients consider our performance worth sharing with KLAS Research. We will continue to work to raise the bar throughout 2019 and the years to come, as we engineer better ways to serve our clients and help them continually produce better results.”

While many in healthcare tend to think of claims processing as a commodity, Quadax continues to demonstrate providers can and should expect more of their claims management vendors.  Our secret sauce is the perfect blend of great technology with reliable, expert, personal support.

The Quadax Claims Management application enables providers to achieve greater control over their revenue cycle to streamline, automate, and customize their claims and follow-up workflow to meet their own unique needs.  And, the Quadax first-pass acceptance rate of 99.6% helps clients to realize greater cash flow with less work!

The things technology cannot provide; however, remain critically important to healthcare revenue cycle leaders, and it’s in those areas Quadax shines even brighter.  Our commitment to reliable, expert, personal support means every account has a dedicated account manager.  A team of real people answer the phone when you have a question or concern. We personally work with every client to help them use our products in the best way to meet their distinct needs and goals.  And, not only do we know the names of our clients’ staff, but we probably know their pets’ names, too.

KLAS President Adam Gale has stated, “Category Leaders are committed to providing the very best technology, service, and guidance to providers and payers. The Category Leader award carries with it the voice of thousands of providers and payers, highlighting outstanding vendors who have raised the bar.”

KLAS Research scores vendors on the performance categories Culture, Loyalty, Operations, Product, Relationship, and Value. What they learned put Quadax at the top of the list for the second year in a row.  The rankings for Claims Management are on the KLAS website and are updated regularly.

KLAS data is freely available to healthcare providers. You can learn more about KLAS and the insights they provide, and download the 2019 Best in KLAS: Software & Services Report when you log in or create a free account.

Experience the difference in working with the #1 rated Claims Management system. With over 45 years of experience, we’d love to talk to you, understand your goals and share how we can help you meet or exceed them.  Please get in touch! 

Quadax Presents Strategic Considerations for Managing the Increasing Patient Cost-Share Trend

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CLEVELAND, January 14, 2019 – Quadax Inc., a healthcare information technology leader in providing revenue cycle optimization software and services, will present strategies for laboratories to improve collections and reduce administrative burden at the 14th Semi-Annual Q1 Diagnostic Coverage & Reimbursement Conference West. The conference takes place at the Hilton Garden Inn San Diego Bayside from February 12-13, 2019,

High Deductible Healthcare Plans continue to grow in frequency despite some industry expectations that they may slow down. Patients are now the #3 payer in diagnostics behind Medicare & Medicaid.

Join Walt Williams on Wednesday, February 13, 2019 at 9:30 PST for “Strategic Considerations for Managing the Increasing Patient Cost-Share Trend.”

Because laboratories often times have little to no interaction with patients before services are rendered, strategies need to be developed to communicate financial responsibility in a way that will result in price transparency and increased reimbursement. In this presentation you will learn to:

  • Interact and communicate with patients in an era of growing healthcare consumerism
  • Reduce the administrative burden on providers to accurately disclose financial responsibility and perform insurance clearance (coverage and authorizations)
  • Improve collections by establishing expectations with the patient to capture payments up front

Visit Quadax at our booth or contact us if you are unable to attend Q1-West and want more information about how Quadax can help with your revenue cycle and reimbursement challenges to accelerate your cash flow.

Coming Soon!

Decision Intelligence by Quadax
Insights you need to make better, more Informed decisions, faster.

About Quadax, Inc.

Combining a suite of software-enabled services with industry best practices, Quadax empowers clients to drive costs out of the healthcare revenue cycle. By automating the highly complex workflow associated with revenue cycle management, Quadax is the only partner in the industry delivering full integration, customization without custom development work, value-based billing and accounts receivable systems, revenue cycle management services, and electronic transaction management systems. With over 45 years of experience, Quadax facilitates over 165 million claims annually from over 9,000 hospitals, physician offices, laboratories and other healthcare providers, and connects to nearly 4,000 active payers nationwide. To learn more, visit us at www.quadax.com or follow us on LinkedIn or Twitter.

Solving Revenue Cycle Complexities for 45 Years and Counting

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Vital and vibrant at 45, we believe that the truest form of success is the ability to sustain the pursuit of continued excellence. What’s our secret?  We wisely engineer the agile, cutting-edge solutions that given our experience we know will best benefit our clients. Exercising responsibility and good stewardship in every decision, we partner with our clients to serve their revenue cycle needs. Staying a step ahead, Quadax solves today’s complexities, anticipating and planning the solutions that will solve tomorrow’s challenges.

Headquartered in healthcare’s heartland, Quadax is Cleveland born and bred. Having grown to five Northeast Ohio locations, Quadax engages the region’s rich resources to serve clients coast-to-coast. Focused on optimizing revenue cycle and electronic transaction workflow, Quadax operates nationally serving a diverse set of clients, from large multistate healthcare campuses to cutting edge genomic and molecular diagnostic labs.

Quadax has helped shape an industry. We started by pioneering healthcare EDI in Ohio and have grown to be this year’s nationally ranked #1 Claims Management Category Leader  by KLAS in the 2018 Best in KLAS: Software & Services Report. Built on a foundation of service and technology, our solutions have helped clients influence and advance their standard of care. Though we take pride in these accomplishments, we are vigilant in our pursuit of future opportunities.

Clients trust us as a proven center of healthcare revenue cycle excellence to streamline their accounts receivable and reimbursement activities. Remaining true to our founding principles—integrity, respect, teamwork, dependability—Quadax has flourished and our clients have prospered. As a result, Quadax has attracted and nurtured talented teammates who understand what it takes to deliver top-shelf solutions in a cutting-edge industry. With purpose and precision, our team is dedicated to getting you the answers you need when you need them. Through our coordinated service model—client engagement teams, solution-driven software, and compassionate call center support—we help you help others.

People serving people, we put our customers first with three principles in mind: create value, champion health, and never settle. As a trusted partner, an industry expert, and dedicated service provider, Quadax works together with our clients in seamless unity. Taking care of our clients, we help them serve and take care of our communities.

Celebrating our 45th Anniversary in revenue cycle management, we are ready to serve you. Contact us to learn how our configurable software and customizable solutions can help you accelerate your healthcare receivables.

45 years logo written out

Quadax Earns KLAS Top Ranking for Claims Management

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The Secret is Out! 

With the release of the 2018 Best in KLAS: Software and Services report, the healthcare industry is learning what Quadax clients have known for years: Quadax can’t be beat for exceptional service and top-performing product functionality.

Although Quadax has served hospitals, laboratories, physician groups, and many others in the healthcare industry for more than 40 years, we have done so somewhat quietly. “Quadax is the industry’s best kept secret; a small but mighty company with talent and expertise to help all types of providers,” said Terry Buterbaugh, Senior Software Engineer.

Instead of making a lot of noise, we’ve focused our attention on building partnership with our clients.  We continuously work to improve our revenue cycle products and services to meet the needs of providers looking for high-performing transaction management tools to improve operational efficiency and cash flow, cost-effectively.

Quadax Performance

You expect comprehensive standard edits for cleaner claims and faster payments, and Quadax delivers.  Thanks to the diligence of our team of claim edit researchers, 99.6% of the claims we transmit are accepted by payers on the first pass. The Quadax Claims Management system, Xpeditor, also gives you powerful tools for configuration of custom edits and claim data processing rules as well as dynamic workflow rules to fit your business office. Not the other way around.

Inseparable from our superior products are the people of Quadax EDI Services that empower providers to use the Xpeditor system to its fullest by providing person-to-person, relational customer support. Whether it’s on-site, on the phone, through virtual meetings, or otherwise—we’re here for you.

Quadax is honored to receive the distinction of Category Leader for Claims Management. However, the driving force behind all that we do is not the achievement of a trophy or seal. Rather, it’s the attainment of a relationship of trust and mutual benefit with the healthcare providers we serve. We enjoy overcoming new challenges as they arise, rolling up our sleeves, and working with client teams to help them achieve success.

If the power and flexibility of Xpeditor are news to you, we’d love to let you in on the secret. Contact us so we can give you more information and show you what makes Quadax Claims Management #1!

KLAS Research

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance.

Each year, KLAS publishes a Best in KLAS Report, identifying the top vendors in more than 80 categories.  “Category Leader is more than a ranking. It is a recognition of vendors committed to delivering superior solutions,” said Adam Gale, President of KLAS. “It gives voice to thousands of providers who are demanding better performance, usability and interoperability in healthcare technology.”

The Best in KLAS Report scores vendors on the performance categories sales and contracting, implementation and training, functionality and upgrades, service and support, and general. What they learned put Quadax at the top of the list.

KLAS data is freely available to healthcare providers on their website. You can learn more about KLAS and the insights they provide, and download the 2018 Best in KLAS: Software & Services Report when you log in or create a free account.

Quadax Named KLAS Category Leader for Claims Management

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January 30, 2018 – Cleveland, OH

Quadax, Inc., a leader in healthcare revenue cycle optimization software and services, is the Category Leader for Claims Management in the 2018 Best in KLAS Software & Services report. The report is based on interviews KLAS® conducts with thousands of healthcare providers every year.

“It’s gratifying to achieve the KLAS Category Leader designation,” said Tony Petras, COO, EDI Services. “We are honored that our clients recognize the dedication we’ve made to technology and that our service method helps them achieve their goals while enabling them to provide a better patient experience.”

Quadax offers solutions with configurable software. Xpeditor™, Quadax’s claims clearinghouse solution, helps healthcare organizations expedite payments and reduce the cost and effort of managing claims. Our library of standard edits is so comprehensive that nearly all Xpeditor claims are accepted by payers on the first pass. With solutions for patient access, claims, reimbursement, denials, appeals & audit management, plus business analytics, our efficient, highly configurable system for claims submission and tracking transforms your operations and puts you in control.

“Category Leader is more than a ranking. It is a recognition of vendors committed to delivering superior solutions,” said Adam Gale, President of KLAS. “It gives voice to thousands of providers who are demanding better performance, usability and interoperability in healthcare technology.”

About Quadax, Inc.

Quadax is a healthcare services and information technology company focused on making the business of healthcare run better. The company partners with payers, hospitals, physician offices, laboratories and others to allow them to focus on their role in providing quality healthcare.  Quadax improves clients’ financial and operational performance with innovative solutions, strategies, and services built on superior software technologies that include accounts receivable systems, revenue cycle management services, electronic transaction management systems, and reimbursement support services. To learn more, visit us at www.quadax.com or follow us on LinkedIn or Twitter.

About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit www.KLASresearch.com.

Quadax earns top scores by KLAS for Claims Management

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As a testament to the superior customer service and support we provide our clients, Quadax received top marks as the best overall performing claims management vendor in the 2017 Claims and Denials Management 2017 Report by KLAS Research.  Download the report.

“Some vendors do much better at providing high-quality service and support, which is almost transformative in moving the experience from a vendor/customer relationship to more of a partnership.”  –KLAS Research

“Quadax topped the chart for claims management vendors that establish partnerships with their provider organizations.”  –Jacqueline Belliveau, RevCycleIntelligence

Quadax thanks our clients for entrusting us with their business. Creating long-lasting partnerships only strengthens our commitment to providing you continued high-quality customer service and support along with the best solutions in the industry.

RevCycleIntelligence.com article: KLAS: Quadax, SSI Group Earn Top Scores for Claims Management

Quadax Adds Contract Management to Xpeditor Software Suite

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October 23, 2017 – Cleveland, OH

Quadax Inc., a healthcare information technology leader in providing revenue cycle optimization software and services, is pleased to announce the addition of Contract Management functionality to its Xpeditor software suite.

Expected net patient service revenue is a function of the terms and conditions found in payer-provider contracts and payment directly from patients. Given the multiple combinations of payers, providers, patients, and procedures, knowing what you are owed can be a challenge.

With Quadax Contract Management, providers can implement an accountable payment strategy with workflows to prioritize claims based on expected reimbursement, realizing efficiencies that drive accelerated cash flow and decreased days in A/R. Our contract variance manager and chargemaster validation tools allow users to identify, appeal, and collect on underpayments and wrongful denials to capture lost revenue and add to their bottom line.

Built-in and customizable reporting shows expedited cash flow breakdowns with future projections. Providers can calculate cash flow by payer, age of claim, and where a claim is in the revenue cycle, to know where their cash is at any time. Quadax’s unified user interface offers simplified processing within a single system, business rule identification and one-click appeals to reduce manual intervention.

“We are excited to be able to provide our clients this level of visibility, insight, and analysis into their payer-provider contracts,” said Tony Petras, Executive Vice President and COO of Quadax EDI Services. “They will be able to proactively prevent leakage from their revenue cycle by calculating contracted expected reimbursement and comparing it to the payer’s allowed amount to identify underpayments, wrongful denials and shortfalls. Clients will be informed and able to speak in the language of the payer to negotiate future contracts.”

Contact us to learn how our Contract Management solution can help you prevent revenue leakage and accelerate your cash flow.

About Quadax, Inc.

Quadax is a healthcare services and information technology company focused on making the business of healthcare run better. The company partners with payers, hospitals, physician offices, laboratories and others to allow them to focus on their role in providing quality healthcare. Quadax improves clients’ financial and operational performance with innovative solutions, strategies, and services built on superior software technologies that include accounts receivable systems, revenue cycle management services, electronic transaction management systems, and reimbursement support services. To learn more, visit us at www.quadax.com or follow us on LinkedIn or Twitter.

Thwart Cyber Threats – Employee Security Awareness & Training

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Healthcare is under cyber attack. As one of the top five most targeted industry sectors, healthcare organizations are finding that it is often an organization’s own employees who open the door to theft, malware, ransomware, and a host of other security issues. Enterprise-wide cybersecurity awareness training can strengthen your frontline defense.

The best defense is a good offense.

Employee security awareness has been cited as the source of greatest concern regarding threat exposure. The 2017 HIMSS Cybersecurity Survey found that 87% of respondents conduct security awareness training classes for their staff at least once a year. What is your organization’s security strategy and does it include employee security awareness and training?

Risk prevention starts with an informed workforce.

HIPAA’s Security Rule requires covered entities and business associates to “implement a security awareness and training program for all members of its workforce (including management)”. In the OCR July 2017 Cyber Awareness Newsletter, the U.S. Department of Health and Human Services (HHS) provides further guidance and interpretation on this topic. When structuring your employee security awareness strategy, consider a multi-communication approach—training, updates, and alerts.

  • Regularly scheduled training
    Educate workforce members on your security policies, practices, and protocols. As new cyber threats are identified, be sure your educational strategy is flexible enough to keep materials current and up-to-date. Select an annual, semi-annual, or quarterly training program based on the security needs of your organization as determined by your risks analyses. Given the size of your organization, computer-based training may provide the most flexible format and allow for online scoring techniques that can document ongoing enterprise-wide participation and level of engagement. Make sure all new hires receive security training as part of their initial onboarding.

 

  • Periodic security news updates
    Issue periodic security updates and reminders. For many companies, a monthly newsletter is emailed to all employees providing timely, relevant content about new, emerging threats and how employees should respond to them. Frequency and content is based on the security needs of your organization as determined by your risks analyses.

 

  • Immediate security alerts
    Quickly communicate immediate security threats to employees. Predetermine the alert messaging format and channel of distribution. Consider the security needs of your organization as determined by your risks analyses.

 

Your organization is as secure as your employees (and vendors) are aware. That is why at Quadax we engage in on-going, enterprise-wide security awareness training for all-employees, coupled with monthly security news updates and timely alerts. We make employee awareness and training an integral part of our security strategy.

For more information on cybersecurity, check out the 15th Annual Information Security Summit located in Cleveland, OH at the Cleveland I-X Center. Quadax Senior Manager, Information Security, Patrick Duffy, will be presenting Security Awareness Training for the Reluctant Many on Friday, November 3, 2017. If attending the Summit, add Patrick’s session to your agenda to learn more about security awareness training for your employees.

Business Continuity for Your Revenue Cycle – Are You Prepared?

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Witnessing the aftermath of Hurricane Harvey, businesses are reminded that disaster can strike at any time. Being prepared is critical. For healthcare organizations, the rigors of contingency planning are on-going. Whether a catastrophic event or a localized outage, an interruption in your organization’s operations can be costly, compromising performance, productivity, and cash flow.

Achieving a state of preparedness, business continuity planning considers contingencies to create the options and ensure their reliable availability during and after an event. Effective healthcare IT business continuity planning protects against the inability to access critical data, an interruption in communications, or technology downtime due to an infrastructure failure. Consider all possible risks—natural disaster, power outage, hardware or network failure—analyzing the likelihood of occurrence and its impact on your operations. Determine, document, and regularly test your mitigation strategy and recovery procedures.

To help you get started, The Office of the National Coordinator for Health Information Technology has published the Safety Assurance Factors for EHR Resilience (SAFER) guide complete with self-assessment contingency planning checklists, recommended practice worksheets, and additional resources and references.

Business continuity planning in healthcare is more than just good business, it’s the law. Mandatory under the Health Insurance Portability and Accountability Act (HIPAA), The Department of Health and Human Services (HHS) requires that organizations have a “comprehensive testing and monitoring strategy in place to prevent and manage downtime events.” This mandate, as part of HIPAA’s Security Rule, requires technology and protocols to back up data, be able to rapidly restore data and continue operating in “emergency mode” after an event. For more information, visit Summary of the HIPAA Security Rule and Guidance on Risk Analysis on the HHS website.

When developing and testing your business continuity plan, be sure to assess the preparedness of your service and software vendors, including RCM systems and support in your assessment. Your cash flow is critical to your organization and should not be overlooked.

At Quadax, we are committed to security, privacy and compliance; investing heavily to protect our clients’ data as well as our own, with infrastructure designed for optimal business continuity, risk mitigation, disaster recovery, and HIPAA and HITECH compliance. With robust data centers, we have the redundancy to supply our clients a high level of uptime. To further enhance our effectiveness, Quadax recently installed a 500-kilowatt, 850-gallon diesel-powered generator at our main office. The generator, capable of supplying full power to maintain 100% of our operations at Quadax’s main office, provides our staff with reliable uptime so they can deliver dependable service and support to our clients. Learn more about RCM solutions powered by Quadax.

Best-in-breed Quadax Acknowledges National Dog Day

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At the end of the workday, after long hours dealing with healthcare revenue cycle complexities, it is a wonderful feeling to be welcomed home. Dog lovers everywhere can appreciate this unconditional response. Where would we be without our canine companion(s)? The staff at Quadax joins you in celebrating National Dog Day on Saturday, August 26.

A loyal, dependable family pet can alleviate the day’s stress. We too want to make your day less stressful. Streamlining your accounts receivable and reimbursement activities, Quadax optimizes service and technology to remedy your healthcare revenue cycle headaches and help you through your day.

Like your faithful friend, the team at Quadax is your revenue cycle’s best friend. You can count on us to listen and bring you what you need. Our client implementation, engagement, and support teams identify what makes you unique and then engineers the solution that fits best.

With tail-wagging enthusiasm, we care about your cash flow. Making sure your claims reach payer adjudication, Quadax provides a best-in-breed 99.6% first pass rate.

Trustworthy, with more than 40 years extensive healthcare industry experience, we don’t make guesses. Helping our clients prosper, we know what works and works well. Serving a diverse set of clients, from large multistate healthcare campuses to cutting edge genomic and molecular diagnostic labs, Quadax is headquartered in healthcare’s heartland and operates nationally.

People serving people, we put our customers first with three principles in mind: create value, champion health, and never settle. As a trusted partner, an industry expert, and dedicated service provider, Quadax works together with our clients in seamless unity.

Like a loyal companion, we are here for you. Welcome home!