Category: Quadax News

Discover the latest news and announcements from Quadax, including company updates, industry events, and thought leadership.

Quadax Named KLAS Category Leader for Claims Management

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January 30, 2018 – Cleveland, OH

Quadax, Inc., a leader in healthcare revenue cycle optimization software and services, is the Category Leader for Claims Management in the 2018 Best in KLAS Software & Services report. The report is based on interviews KLAS® conducts with thousands of healthcare providers every year.

“It’s gratifying to achieve the KLAS Category Leader designation,” said Tony Petras, COO, EDI Services. “We are honored that our clients recognize the dedication we’ve made to technology and that our service method helps them achieve their goals while enabling them to provide a better patient experience.”

Quadax offers solutions with configurable software. Xpeditor™, Quadax’s claims clearinghouse solution, helps healthcare organizations expedite payments and reduce the cost and effort of managing claims. Our library of standard edits is so comprehensive that nearly all Xpeditor claims are accepted by payers on the first pass. With solutions for patient access, claims, reimbursement, denials, appeals & audit management, plus business analytics, our efficient, highly configurable system for claims submission and tracking transforms your operations and puts you in control.

“Category Leader is more than a ranking. It is a recognition of vendors committed to delivering superior solutions,” said Adam Gale, President of KLAS. “It gives voice to thousands of providers who are demanding better performance, usability and interoperability in healthcare technology.”

About Quadax, Inc.

Quadax is a healthcare services and information technology company focused on making the business of healthcare run better. The company partners with payers, hospitals, physician offices, laboratories and others to allow them to focus on their role in providing quality healthcare.  Quadax improves clients’ financial and operational performance with innovative solutions, strategies, and services built on superior software technologies that include accounts receivable systems, revenue cycle management services, electronic transaction management systems, and reimbursement support services. To learn more, visit us at www.quadax.com or follow us on LinkedIn or Twitter.

About KLAS

KLAS is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights we provide, visit www.KLASresearch.com.

Quadax earns top scores by KLAS for Claims Management

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As a testament to the superior customer service and support we provide our clients, Quadax received top marks as the best overall performing claims management vendor in the 2017 Claims and Denials Management 2017 Report by KLAS Research.  Download the report.

“Some vendors do much better at providing high-quality service and support, which is almost transformative in moving the experience from a vendor/customer relationship to more of a partnership.”  –KLAS Research

“Quadax topped the chart for claims management vendors that establish partnerships with their provider organizations.”  –Jacqueline Belliveau, RevCycleIntelligence

Quadax thanks our clients for entrusting us with their business. Creating long-lasting partnerships only strengthens our commitment to providing you continued high-quality customer service and support along with the best solutions in the industry.

RevCycleIntelligence.com article: KLAS: Quadax, SSI Group Earn Top Scores for Claims Management

Thwart Cyber Threats – Employee Security Awareness & Training

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Healthcare is under cyber attack. As one of the top five most targeted industry sectors, healthcare organizations are finding that it is often an organization’s own employees who open the door to theft, malware, ransomware, and a host of other security issues. Enterprise-wide cybersecurity awareness training can strengthen your frontline defense.

The best defense is a good offense.

Employee security awareness has been cited as the source of greatest concern regarding threat exposure. The 2017 HIMSS Cybersecurity Survey found that 87% of respondents conduct security awareness training classes for their staff at least once a year. What is your organization’s security strategy and does it include employee security awareness and training?

Risk prevention starts with an informed workforce.

HIPAA’s Security Rule requires covered entities and business associates to “implement a security awareness and training program for all members of its workforce (including management)”. In the OCR July 2017 Cyber Awareness Newsletter, the U.S. Department of Health and Human Services (HHS) provides further guidance and interpretation on this topic. When structuring your employee security awareness strategy, consider a multi-communication approach—training, updates, and alerts.

  • Regularly scheduled training
    Educate workforce members on your security policies, practices, and protocols. As new cyber threats are identified, be sure your educational strategy is flexible enough to keep materials current and up-to-date. Select an annual, semi-annual, or quarterly training program based on the security needs of your organization as determined by your risks analyses. Given the size of your organization, computer-based training may provide the most flexible format and allow for online scoring techniques that can document ongoing enterprise-wide participation and level of engagement. Make sure all new hires receive security training as part of their initial onboarding.

 

  • Periodic security news updates
    Issue periodic security updates and reminders. For many companies, a monthly newsletter is emailed to all employees providing timely, relevant content about new, emerging threats and how employees should respond to them. Frequency and content is based on the security needs of your organization as determined by your risks analyses.

 

  • Immediate security alerts
    Quickly communicate immediate security threats to employees. Predetermine the alert messaging format and channel of distribution. Consider the security needs of your organization as determined by your risks analyses.

 

Your organization is as secure as your employees (and vendors) are aware. That is why at Quadax we engage in on-going, enterprise-wide security awareness training for all-employees, coupled with monthly security news updates and timely alerts. We make employee awareness and training an integral part of our security strategy.

For more information on cybersecurity, check out the 15th Annual Information Security Summit located in Cleveland, OH at the Cleveland I-X Center. Quadax Senior Manager, Information Security, Patrick Duffy, will be presenting Security Awareness Training for the Reluctant Many on Friday, November 3, 2017. If attending the Summit, add Patrick’s session to your agenda to learn more about security awareness training for your employees.

Business Continuity for Your Revenue Cycle – Are You Prepared?

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Witnessing the aftermath of Hurricane Harvey, businesses are reminded that disaster can strike at any time. Being prepared is critical. For healthcare organizations, the rigors of contingency planning are on-going. Whether a catastrophic event or a localized outage, an interruption in your organization’s operations can be costly, compromising performance, productivity, and cash flow.

Achieving a state of preparedness, business continuity planning considers contingencies to create the options and ensure their reliable availability during and after an event. Effective healthcare IT business continuity planning protects against the inability to access critical data, an interruption in communications, or technology downtime due to an infrastructure failure. Consider all possible risks—natural disaster, power outage, hardware or network failure—analyzing the likelihood of occurrence and its impact on your operations. Determine, document, and regularly test your mitigation strategy and recovery procedures.

To help you get started, The Office of the National Coordinator for Health Information Technology has published the Safety Assurance Factors for EHR Resilience (SAFER) guide complete with self-assessment contingency planning checklists, recommended practice worksheets, and additional resources and references.

Business continuity planning in healthcare is more than just good business, it’s the law. Mandatory under the Health Insurance Portability and Accountability Act (HIPAA), The Department of Health and Human Services (HHS) requires that organizations have a “comprehensive testing and monitoring strategy in place to prevent and manage downtime events.” This mandate, as part of HIPAA’s Security Rule, requires technology and protocols to back up data, be able to rapidly restore data and continue operating in “emergency mode” after an event. For more information, visit Summary of the HIPAA Security Rule and Guidance on Risk Analysis on the HHS website.

When developing and testing your business continuity plan, be sure to assess the preparedness of your service and software vendors, including RCM systems and support in your assessment. Your cash flow is critical to your organization and should not be overlooked.

At Quadax, we are committed to security, privacy and compliance; investing heavily to protect our clients’ data as well as our own, with infrastructure designed for optimal business continuity, risk mitigation, disaster recovery, and HIPAA and HITECH compliance. With robust data centers, we have the redundancy to supply our clients a high level of uptime. To further enhance our effectiveness, Quadax recently installed a 500-kilowatt, 850-gallon diesel-powered generator at our main office. The generator, capable of supplying full power to maintain 100% of our operations at Quadax’s main office, provides our staff with reliable uptime so they can deliver dependable service and support to our clients. Learn more about RCM solutions powered by Quadax.