Labs Under the Microscope: Staying Ready for Payer Audits

Payer audits are increasing—Medicare TPEs, UPIC probes, and commercial pre-payment reviews are putting labs under more scrutiny than ever. In this 60-minute on-demand session, learn what revenue cycle leaders need to know in 2025 to reduce audit risk, spot common triggers, and respond effectively. We share real-world audit scenarios, key questions to ask your RCM vendor, and how the right partner can help protect your billing operations.

Carelon MBM Genetic Testing Program Policy Changes Effective August 1, 2025

Carelon Medical Benefits Management (MBM) has announced updates to its Genetic Testing Program policies that will take effect on August 1, 2025. Under the new policy, the Date of Service (DOS) for genetic testing services will be defined as the sample or collection date for all lines of business, aligning with the CMS Medicare Laboratory Date of Service Policy. For archival samples—those stored for future use, analysis, or reference—the DOS will be considered the date the sample was collected or retrieved.

Providers can review the full announcement by visiting the Carelon Provider Connections page at this link. Once there, scroll to the Genetic Testing Program section and click on the article titled “Reminder: Genetic Testing Program updates coming soon.”

Laboratory providers who wish to request an exception to these policy changes may contact the Carelon MBM Genetic Testing Team by emailing DL-GeneticTestingSolution@carelon.com.

For Quadax clients, if this policy update requires a change in how service dates are handled, please consult your Quadax representative to begin planning. This may involve modifications to your billing interface with Quadax.

Overcoming Claim Denials: Effective Strategies for Prevention and Appeals Success

Claim denials are an ongoing challenge, perpetuated by the ever-changing coverage requirements imposed by insurance companies on laboratory tests. Join this insightful webinar, as we delve into the intricate philosophy behind the practice of denials from various perspectives, including those of physicians, laboratories, insurance companies, laboratory benefits managers, and patients. By examining these differing viewpoints, we can gain a comprehensive understanding of the motivations and implications of denials.

“Overcoming Claim Denials: Effective Strategies for Prevention and Appeals Success,” will present proven strategies to prevent and reduce denials, minimizing the burden on all parties. Recognizing that preventive measures may not always be feasible, or denials may be unavoidable, we explore the importance of a robust appeal process to ensure service reimbursement and patient coverage.